Avast Mac Security 2015 v10.0 does not update automatically

Avast Mac Security
1

I have an iMac running OS X Yosemite (version 10.10) and Avast Mac Security 2015 version 10.0 (43029).

I have noticed that it no longer automatically updates the Avast definitions or programme.

I am not sure if this is since Avast updated to its current version, or if it is since I updated my Mac to Yosemite, but it is a fairly recent issue.

It is not the case that there simply had not been any updates - there were, it just did not download them automatically. If I have had no updates for a few days, and open Avast so that I can manually update it, I can see from the update log that there have been daily updates in between that I have not received.

I have also noticed that manually updating requires entering my Mac’s password every time, into a window prompt that always says “Avast is trying to install a new helper tool…”.

2

This is strange. Can you create a support package from the Avast → Help menu and send it to my email?

This is OK. The message is displayed when you request “long term authorization” from the system
and is “hardcoded” in OS X itself, we can’t change it.

3

Hello,

I have the same problem. It does not update even thought the automatic update is checked. If you need another support package download let me know. Always glad to help.

4

As we did not get anything from MonkeyButler (yet), a support package from a computer with this
issue would be highly appreciated.

5

Sorry Tumic! The forum tells me my Support package is too Large to attach to a post. Can you give me an email address to send it to. Thanks!

6

Just click on my profile :slight_smile: