Avast Mail Scanner Service locks down connect to POP3 Server after signature upd

Avast Free Antivirus / Premium Security
1

Hello,

since the last signature Update of my avast Professional Edition (yesterday in the afternoon) I can’t connect to my pop3 service, when avast is active.

Is there a fresh non-buggy update available. I get many mails and need them.

Greetings

Andreas

2

I think that virus database update cannot cause such issue. The problem could be somewhere else, what is the exact error message ?

3

Traffic works as follows:

Thu, 10.02.2005 12:34:55 : Server: mail.xxx.yyy.de
Thu, 10.02.2005 12:34:55 : Protocol: +OK avast! POP3 proxy ready.
Thu, 10.02.2005 12:35:18 : Server “mail.skydsl.de” trennt die Verbindung, Operation abgebrochen.

This means thatv the connection is cancelled. If I deactivate avast! Everything works fine but I get many virusses!

Te problem is not provider specific. I have two providers and the same problem.

4

Please send me the log file as described here:
http://forum.avast.com/index.php?topic=8057.msg65627#msg65627
Thank you.

5

02/10/05 11:18:03 00000420: Started, Log = 1(0x00000001)
02/10/05 11:18:03 00000420: Build 4.5.561
02/10/05 11:18:03 00000420: Using WinSock 2.0
02/10/05 11:18:04 00000420: AutoRedirect settings changed 1(0x00000001)
02/10/05 11:18:05 00000420: IgnoreLocalhost settings changed 1(0x00000001)
02/10/05 11:18:05 00000420: IMAP Start settings changed: 1(0x00000001)
02/10/05 11:18:05 00000420: IMAP Listen settings changed: 127.0.0.1 143
02/10/05 11:18:06 00000420: IMAP RedirectPort: 143
02/10/05 11:19:32 00000420: POP Start settings changed: 1(0x00000001)
02/10/05 11:19:32 00000420: POP Default server settings changed: 127.0.0.1 1114
02/10/05 11:19:32 00000420: POP Listen settings changed: 0.0.0.0 2419
02/10/05 11:19:32 00000420: POP RedirectPort: 110
02/10/05 11:31:37 00000B74: POP Closing connection due to MaxConnections
02/10/05 11:31:39 00000A08: RecvTimeout error 10053(0x00002745)
02/10/05 11:32:02 00000B74: POP Closing connection due to MaxConnections
02/10/05 11:32:04 00000DC8: RecvTimeout error 10053(0x00002745)
02/10/05 11:42:11 00000420: POP Start settings changed: 0(0x00000000)
02/10/05 12:34:43 00000420: POP Start settings changed: 1(0x00000001)
02/10/05 12:34:43 00000420: POP Listen settings changed: 0.0.0.0 2419
02/10/05 12:34:43 00000420: POP RedirectPort: 110
02/10/05 12:35:16 0000023C: POP Closing connection due to MaxConnections
02/10/05 12:35:18 00000B74: RecvTimeout error 10053(0x00002745)
02/10/05 12:35:38 0000023C: POP Closing connection due to MaxConnections
02/10/05 12:43:45 00000420: POP Start settings changed: 0(0x00000000)

Last Message: avast POP3 Scanning was deactivated.

6

The log file lacks the important details. You need to insert the line
Log=20
to file avast4.ini under [MailScanner] before testing to enable detailed logging.

7

Hello,

I tried to check mail with advanced loglevel (see attached file)

8

You need to set the mail scanner to ignore the colliding program: add this line to file avast4.ini under [MailScanner]:
IgnoreProcess=craxy.exe

9

Many Thanks - This worked.

Greetings Andreas