Avast manual update is not working.

[CraigB]

@Tech post:18

@craigb post:17

See here Tech http://forum.avast.com/index.php?topic=94514.msg753239#msg753239 updated fix is supposed to cure the error 2 and 11 now hopefully

@pavels

If the machine is not affected by this particular problem, the tool will report so (usually with error code 2 or 11) and won’t do anything.
If you did not experience any problems updating the virus definitions in the past 24 hours, just ignore this tool - there’s no point in running it.

Tech this was what was posted this afternoon

Hi,

there is newer fix [1] that should cover all the other situations where the original script reported “error code 2 or 11” althrough your avast setup was corrupted.

Please let us know if this doesn’t work for you.

thank you
Lukas.

[divdib]

@craigb post:21

@Tech post:18

@craigb post:17

See here Tech http://forum.avast.com/index.php?topic=94514.msg753239#msg753239 updated fix is supposed to cure the error 2 and 11 now hopefully

@pavels

If the machine is not affected by this particular problem, the tool will report so (usually with error code 2 or 11) and won’t do anything.
If you did not experience any problems updating the virus definitions in the past 24 hours, just ignore this tool - there’s no point in running it.

Tech this was what was posted this afternoon

Hi,

there is newer fix [1] that should cover all the other situations where the original script reported “error code 2 or 11” althrough your avast setup was corrupted.

Please let us know if this doesn’t work for you.

thank you
Lukas.

This new one is also not working for me!!!

[system]

Please locate the file

C:\Program Files\AVAST Software\Avast\Setup\part-setup_ais-57f.vpx

and upload it to ftp://ftp.avast.com/incoming

First copy the file to some temporal folder (desktop if you want). Change the name of the file to something unique, as “_part-setup_ais-57f.vpx”. Then you can just open the mentioned FTP url in Windows Explorer and drag&drop the unique file there.
Thanks.

[EDIT]
Improved the instructions a little.
[/EDIT

[divdib]

@ady4um post:23

Please locate the file

C:\Program Files\AVAST Software\Avast\Setup\part-setup_ais-57f.vpx

and upload it to ftp://ftp.avast.com/incoming (You can just open the mentioned FTP url in Windows Explorer and drag&drop the mentioned file there.)
Thanks.

File uploaded check it!!!

[divdib]

@AntiVirusASeT post:19

div_dib: at this point, if theres still a problem with updating, u might want to try generating a support package and upload here for Avast! engineers to look

File uploaded as div_dib_20120228_1226.zip on ftp://ftp.avast.com/incoming

[system]

that fix did not work for me, saysci have no problem to solve…

[DavidR]

When did you download the updatefix file, as there was an update to that recently ?

What errors/notices are you getting when you run the fix ?

[system]

@DavidR post:27

When did you download the updatefix file, as there was an update to that recently ?

What errors/notices are you getting when you run the fix ?

it said i have no issue to resolve, i have tried both fixes there was a newer one today. it said the same thing.

[DavidR]

Looks like you are going to have to do a clean reinstall, probably best and more likely quicker in the long run:
Use one of the routines mentioned on page 1 of the topic, contrary you don’t have to reboot twice.

OR

• 1. Uninstall avast! (using add remove programs, if you can’t do that start from the next step), reboot.- 2. run the avast! Uninstall Utility from safe mode, first for 6.x if previously installed and then for 7.0, once complete reboot into normal mode.- 3. install the latest version, reboot.

[CraigB]

@sweetalmond2010 post:28

@DavidR post:27

When did you download the updatefix file, as there was an update to that recently ?

What errors/notices are you getting when you run the fix ?

it said i have no issue to resolve, i have tried both fixes there was a newer one today. it said the same thing.

sweetalmond2010 please wait for the help to arrive in the viruses section as your system appears to have more issues than just avast and posting all over the forum is just confusing people.

[system]

@DavidR post:29

Looks like you are going to have to do a clean reinstall, probably best and more likely quicker in the long run:
Use one of the routines mentioned on page 1 of the topic, contrary you don’t have to reboot twice.

OR

• 1. Uninstall avast! (using add remove programs, if you can’t do that start from the next step), reboot.- 2. run the avast! Uninstall Utility from safe mode, first for 6.x if previously installed and then for 7.0, once complete reboot into normal mode.- 3. install the latest version, reboot.

[DavidR]

As craigb said stick with the viruses and worms topic until that is resolved and that includes attaching log files as everything relating to the probable infection needs to be kept together, otherwise it just makes life difficult for those trying to help you.

[divdib]

Today Morning I Download new Avast! VPS and fortunately I can update Avast successfully.

[system]

@div_dib post:33

Today Morning I Download new Avast! VPS and fortunately I can update Avast successfully.

i am happy for you ;D at least it works for someone ;D