Hello Avast!
A short question.
Sometimes I see avast saying: The computer needs to be restarted.
Ive tried the setting:
program settings\update basic\details\ ask for reboot when needed - turned off.
and also the “silence mode” setting.
I understand that after updating the program, the computer needs to be restarted (see later in this call).
My problem is that avast wants to restart the computer every day, so it seems avast tries to update every 240 minutes.
Kind Regards,
Stefan
Another user reported the same problem recently.
In her case she had the Outlook/Exchange provider of avast activated but did not have the Outlook product (not to be confused with Outlook Express) installed.
When she turned off the Outlook/Exchange provider the requests for restarting the system from avast stopped.
Any chance your situation may be similar?
Thanks for responding SO fast.
Every provider is activated in avast, also outlook. Outlook XP and Outlook express are both used on the system.
in the “On Acess Scanner” screen which lists all of the providers, if you check the status line under the name of each provider does it give as the status for every provider:
The provider is currently running
Sometimes, operating system restart needed by avast message could be solved, in some systems, by deleting the file \setup\reboot.txt
thanks I will try this tonight.
However, the best solution is a registry(?) key or an .ini file to disable avast restarting messages.
I just dont want the AVAST! restart message displayed.
isnt it possible in avast to disable the restart messages, WITHOUT restarting?
Kind Regards,
Stefan
Just once? Won’t hurt that much…
I suggest you disable avast (stop all providers), delete the file and boot.
After than, enable the providers again.
I’m not saying this will solve, just that it’s a way to get it…
Sorry but I need to reboot the computer every evening. This is going on since more then a week already.
There is no reboot.txt in my avast\setup folder, but ive removed all txt files in this folder and told what you said, hope it helps.
Thanks for the effort.
Kind Regards.,
Stefan
Avast doesn’t ask to restart the computer without a reason. That reason should be found somewhere in setup.log file. Try to search it for ‘reboot’ string and paste the corresponding chunks here.
22:11:50 min/gen Started: 27.11.2005, 22:11:50
22:11:50 min/gen Running setup_av_pro-2db (731)
22:11:50 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
22:11:50 vrb/sys Computer WinName: ATHLON3700
22:11:50 min/sys Windows Net User: ATHLON3700\Steve
22:11:50 min/gen Cmdline: /downloadpkgs /noreboot /verysilent
22:11:50 vrb/gen DldSrc set to inet
22:11:50 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
22:11:50 min/gen Old version: 2db (731)
22:11:50 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
22:11:50 vrb/sys Computer DnsName: athlon3700
22:11:50 vrb/sys Computer Ip Addr: 192.168.5.10
22:11:50 nrm/int SYNCER: Type: use IE settings
22:11:50 nrm/int SYNCER: Auth: another authentication, use WinInet
22:11:50 vrb/pkg Part prg_av_pro-2db is installed
22:11:50 vrb/pkg Part vps-54705 is installed
22:11:50 vrb/pkg Part news-44 is installed
22:11:50 vrb/pkg Part setup_av_pro-2db is installed
22:11:50 min/gen Old version: 2db (731)
22:11:51 vrb/fil SetExistingFilesBitmap: 728->143->143
22:11:51 min/gen GUID: 0e01d224-def2-461b-aaf1-8dfe69c451b3
22:11:51 nrm/gen Server definition(s) loaded for ‘main’: 34 (maintenance:0)
22:11:51 nrm/gen SelectCurrent: selected server ‘Download3 AVAST server’ from ‘main’
22:11:51 nrm/gen Server definition(s) loaded for ‘main’: 34 (maintenance:0)
22:11:51 nrm/gen SelectCurrent: selected server ‘Download20 AVAST server’ from ‘main’
22:11:51 min/pkg Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
22:11:51 vrb/pkg LatestPartInfo: news = news-44
22:11:51 vrb/pkg LatestPartInfo: program = prg_av_pro-2db
22:11:51 vrb/pkg LatestPartInfo: setup = setup_av_pro-2db
22:11:51 vrb/pkg LatestPartInfo: vps = vps-54705
22:11:51 vrb/pkg FilterOutExistingFiles: 143 & 143 = 0
22:11:51 vrb/pkg FilterOutExistingFiles: 143 & 143 = 0
22:11:53 nrm/pkg vps: same as previous [054705]
22:11:53 vrb/pkg FilterOutExistingFiles: 143 & 143 = 0
22:11:53 vrb/pkg FilterOutExistingFiles: 143 & 143 = 0
22:11:53 nrm/pkg Transferred files: 3
22:11:53 nrm/pkg Transferred bytes: 30
22:11:53 nrm/pkg Transfer time: 771 ms
22:11:53 vrb/fil NeedReboot=false
22:11:53 min/gen Return code: 0x20000001 [Nothing done]
22:11:53 min/gen Stopped: 27.11.2005, 22:11:53
17:48:23 min/gen Started: 29.11.2005, 17:48:23
17:48:23 min/gen Running setup_av_pro-2db (731)
17:48:23 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
17:48:23 vrb/sys Computer WinName: ATHLON3700
17:48:23 min/sys Windows Net User: SYSTEM
17:48:23 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /tray
17:48:23 vrb/gen DldSrc set to inet
17:48:23 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
17:48:23 min/gen Old version: 2db (731)
17:48:24 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
17:48:24 vrb/sys Computer DnsName: athlon3700
17:48:24 vrb/sys Computer Ip Addr: 192.168.5.10
17:48:24 nrm/int SYNCER: Type: use IE settings
17:48:24 nrm/int SYNCER: Auth: another authentication, use WinInet
17:48:24 vrb/pkg Part prg_av_pro-2db is installed
17:48:24 vrb/pkg Part vps-54705 is installed
17:48:24 vrb/pkg Part news-44 is installed
17:48:24 vrb/pkg Part setup_av_pro-2db is installed
17:48:24 min/gen Old version: 2db (731)
17:48:24 vrb/fil SetExistingFilesBitmap: 728->143->143
17:48:24 min/gen GUID: 0e01d224-def2-461b-aaf1-8dfe69c451b3
17:48:24 nrm/gen Server definition(s) loaded for ‘main’: 34 (maintenance:0)
17:48:24 nrm/gen SelectCurrent: selected server ‘Secondary ASW server’ from ‘main’
17:48:27 nrm/gen Server definition(s) loaded for ‘main’: 34 (maintenance:0)
17:48:27 nrm/gen SelectCurrent: selected server ‘Download8 AVAST server’ from ‘main’
17:48:28 min/pkg Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
17:48:28 vrb/pkg LatestPartInfo: news = news-44
17:48:28 vrb/pkg LatestPartInfo: program = prg_av_pro-2db
17:48:28 vrb/pkg LatestPartInfo: setup = setup_av_pro-2db
17:48:28 vrb/pkg LatestPartInfo: vps = vps-54800
17:48:28 vrb/pkg Part vps-54800 was set to be installed
17:48:28 vrb/pkg Removed obsolete file part-vps-54705.vpu
17:48:28 vrb/pkg FilterOutExistingFiles: 143 & 143 = 0
17:48:28 vrb/pkg FilterOutExistingFiles: 143 & 143 = 0
17:48:28 vrb/pkg IsFullOkay: vps-54800.vpu - not okay
17:48:30 vrb/pkg IsFullOkay: vpsm-54800.vpu - not okay
17:48:30 vrb/pkg IsFullOkay: vpsm-54800.vpu - not okay
17:48:30 vrb/pkg IsFullOkay: vps-54800.vpu - not okay
17:48:30 vrb/pkg IsFullOkay: vpsm-54800.vpu - not okay
17:48:30 vrb/pkg IsFullOkay: vpsm-54800.vpu - not okay
17:48:31 nrm/pkg DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-54800-54700.vpu, returned 0x00000000
17:48:35 vrb/pkg Diff ok, created: vps-54800.vpu
17:48:35 nrm/pkg DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-54800.vpu, returned 0x00000000
17:48:35 vrb/pkg Removed obsolete file vpsm-54705.vpu
17:48:37 min/pkg vps: needs to be updated [054800]
17:48:37 vrb/pkg FilterOutExistingFiles: 143 & 143 = 0
17:48:37 nrm/pkg Transferred files: 6
17:48:37 nrm/pkg Transferred bytes: 12493
17:48:37 nrm/pkg Transfer time: 2113 ms
17:48:37 vrb/int Sending stats ‘http://download8.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
17:48:37 vrb/fil NeedReboot=false
17:48:37 min/gen Return code: 0x20000000 [Something done]
17:48:37 min/gen Stopped: 29.11.2005, 17:48:37
17:48:40 min/gen Started: 29.11.2005, 17:48:40
17:48:40 min/gen Running setup_av_pro-2db (731)
17:48:40 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
17:48:40 vrb/sys Computer WinName: ATHLON3700
17:48:40 min/sys Windows Net User: SYSTEM
17:48:40 min/gen Cmdline: /refresh /noreboot /updatevps /verysilent /tray
17:48:40 vrb/gen Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
17:48:40 min/gen Old version: 2db (731)
17:48:40 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
17:48:41 nrm/int SYNCER: Type: use IE settings
17:48:41 nrm/int SYNCER: Auth: another authentication, use WinInet
17:48:41 vrb/pkg Part prg_av_pro-2db is installed
17:48:41 vrb/pkg Part vps-54800 is installed
17:48:41 vrb/pkg Part news-44 is installed
17:48:41 vrb/pkg Part setup_av_pro-2db is installed
17:48:41 min/gen Old version: 2db (731)
17:48:41 vrb/fil SetExistingFilesBitmap: 728->143->143
17:48:41 min/gen GUID: 0e01d224-def2-461b-aaf1-8dfe69c451b3
17:48:41 vrb/gen Entering:UpdateInstallPackages
17:48:41 min/pkg Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
17:48:41 vrb/pkg LatestPartInfo: news = news-44
17:48:41 vrb/pkg LatestPartInfo: program = prg_av_pro-2db
17:48:41 vrb/pkg LatestPartInfo: setup = setup_av_pro-2db
17:48:41 vrb/pkg LatestPartInfo: vps = vps-54800
17:48:41 vrb/pkg FilterOutExistingFiles: 143 & 143 = 0
17:48:41 vrb/pkg FilterOutExistingFiles: 143 & 143 = 0
17:48:41 vrb/pkg ArePartsInstallable: 1
17:48:44 min/pkg vps: updated [054800]
17:48:44 nrm/pkg Transferred files: 0
17:48:44 nrm/pkg Transferred bytes: 0
17:48:44 nrm/pkg Transfer time: 0 ms
17:48:44 vrb/fil NeedReboot=false
17:48:44 min/gen Return code: 0x20000000 [Something done]
17:48:44 min/gen Stopped: 29.11.2005, 17:48:44
Found something interesting: when pressing update …program, I always need to restart avast!
In the log above there are two operations:
a) void try to update
b) update of the vps database
there is nothing what may suggest that avast! should ask for reboot.
You should see that: 22:11:53 vrb/fil NeedReboot=false
Im not surprised that avast says that restarting is not needed in the setup.log because thats the way its configured now… The issue is that the program is not working as it should, i.o.w. bug. In the .log file we see also the word “silent” again, which also means that the software shouldnt ask every day to restart the computer.
… So there must be an error or configuration mismatch somewhere… Its not behaving as it should!
Ive tried the disabling of the providers that are not used, but this didnt help
I will remove avast and try reinstalling, I dont see another solution.
Registry keys will be deleted also, this to perform a CLEAN install.
A while ago AVAST! was working fine without any problem, the thing that was changed was the configuration of the providers and program settings. So I think the problem lies with a security or program setting/combination that does avast need to restart even when it shouldnt. I give this re-install a try. Its a pain in the ass because the security was tight configured.
Beside the restarting problem I still think Avast! is one of the best scanners around!
Thanks for all efforts guys
I’m not sure silent here means do not restart. I think it means that user won’t be warned about the update (asked), there won’t have screen pop-ups, etc.
sbronsge, I don’t understand what your problem is.
Avast MUST ask for the reboot in order to perform program update. It will ask, you will reboot and that’s it.
What’s your problem then?
Silent means that no messages will be shown… but does someone know what does happen when a program update is done.
In other words: What is the default action in silent mode after updating the avast program: booting or cancel and wait for reboot?
My problem is that AVAST asks every day to restart the computer. When I press the update>program button it ALWAYS asks to restart the pc. This cant be because I dont believe avast is updating every day the program. is it?
Also, ive never had this problem in the past and the only thing that has been changed is that Ive sharpened the security settings in the configuration of the avast providers
But what youre saying, is that silent mode acts different as most of us here think?
What is silent mode actually?
From what I expect is that there will be no user interferrence when enabling this option.
When this does only count for virus updates, and not program updates, why is this setting placed then in the dialog for configuring both virus AND program updates as well?
The “do not ask for reboot” option makes it even more complicated.
But: ive got a feeling these 2 settings just work fine normally, and my installation is f***** up.
Will try a reinstall
No… avast program isn’t being updated on daily basis. Only the virus database.
Running mode. This setting controls the behavior of manual updates. Automatic updates are always “silent”.
Normal. When an update is performed, avast! will display a summary. Optionally, the progress of the update can be shown.
Silent. The updates will be performed completely on background, no messages will be shown.
Other update options:
Show update progress. A small window will be shown during the update - you can watch the progress there.
Show icon in task bar tray. An icon will be shown in the system tray during the update.
Ask for reboot when needed. Some updates may need a reboot to take effect. By checking this option you will set that the operating system restart will not happen automatically - a window will pop up asking whether you want to restart now or later.
Show sliding box after automatic update. When an automatic update is performed, a small notification window will be displayed above the system clock.
Show sliding box on error. If an error occurs during an automatic update attempt, a small notification window will be displayed above the system clock.
Auto-update interval. Here you can set the interval of the automatic updates (i.e. how often avast! checks whether a new update is available).
Why?
You can also check this registry entry (right after computer restart):
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager, if it contains “PendingFileRenameOpertaions”.
Check its contents and if there’s only “reboot.txt” from avast4\setup folder, delete PendingFileRenameOperations, don’t delete any other key.