Avast Missing Component Key Issue

system · 2017-09-19T06:55:13.000Z

Hi. This is my first time posting on this forum, but I’ve been using Avast for years now. I’ve only recently encountered issues with it, and haven’t been able to figure out any solution for it. The only solutions I’ve been able to determine, which are at most temporary, involve uninstalling Avast and reinstalling it. I’ve repaired the software several times which is only a temporary solution, it seems. I’ll list the problems with Avast below:

The version of Avast that’s currently installed is the 17.6 version.

Source
Windows Modules Installer Worker

Summary
WindowsWcpStoreCorruption

Date
‎9/‎18/‎2017 8:49 PM

Status
Report sent

Problem signature
Problem Event Name: WindowsWcpStoreCorruption
OsVersion: 10.0.15063.0:1
Type: MissingWinningComponentKey
Path: amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_56aba0211ca246c2
OS Version: 10.0.15063.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: 6af5e702c8761c5e13ed7f3b9ca3aa52 (127833402655)

If anyone can help me figure this out, I’d appreciate it. I’ll receive between 11 and 29 of these different errors. I’m not sure what’s causing them, but I do want to resolve the issue.

Asyn · 2017-09-19T07:00:19.000Z

Which Avast…? (Free/Pro/IS/Premier)
Which version…?
OS…? (32/64 Bit…? - which SP/Build…?)
Other security related software installed…?
Which AV(s) did you use before Avast…?

system · 2017-09-19T07:01:26.000Z

I meant to include it earlier. I’m sorry about that. The version is the Avast Free: Home Edition, 64 Bit. O/S: Windows 10 Home. The only other security software installed would be the default Windows Firewall, and Windows Defender.

Prior to Avast, I didn’t use any other anti-viral program. I’ve only used Avast on this computer.

Asyn · 2017-09-19T07:02:21.000Z

phoenix9lament post:3:

I meant to include it earlier. I’m sorry about that. The version is the Avast Free: Home Edition.

Please also answer the other questions.

Asyn · 2017-09-19T07:18:33.000Z

Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
Reinstall Avast with the downloaded installer from point 1.
Reboot.

system · 2017-09-19T09:58:07.000Z

Thanks. That seemed to help, but I’ll keep you updated if it changes. I do appreciate it.

Asyn · 2017-09-19T09:59:27.000Z

You’re welcome.

system · 2017-09-19T10:42:48.000Z

Well, that didn’t last long. It reported the same error. I’m still appreciative of your help, but this is getting to the point where the only option left is to cease using Avast. I can’t think of anything else to do.

Asyn · 2017-09-19T10:46:07.000Z

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

system · 2017-09-19T11:22:29.000Z

I think I’ll have to uninstall Avast and not use it. Thanks for the help. I only wish that Avast wouldn’t have encountered such errors until recently. It was a great program.

Asyn · 2017-09-19T11:27:15.000Z

Well, that’s up to you…

system · 2017-09-19T11:30:42.000Z

It’s not something I want to do, but I’ve spent months trying to resolve the issues and I spent all night trying to resolve them recently without any change in results. Thanks for the help. I do appreciate it.

Asyn · 2017-09-19T11:32:10.000Z

You’re welcome. Cheers

system · 2017-09-19T11:34:14.000Z

Thank you. I might look into trying Avast in the future. It is a good program. It’s much better than Norton, and no, I never used Norton. A friend of mine uses Norton, and it’s rubbish. I used it once, on an older computer and it didn’t pick up a virus that Avast did. I used Avast since.

bob3160 · 2017-09-19T22:29:24.000Z

What other security related programs are installed on your system ???

system · 2017-09-20T06:33:01.000Z

The only other security related programs on my system, aside from AVG which I had to get rid of. I ran into the same problems would be Windows Defender and the Default Windows Firewall.

bob3160 · 2017-09-20T12:55:12.000Z

phoenix9lament post:16:

The only other security related programs on my system, aside from AVG which I had to get rid of. I ran into the same problems would be Windows Defender and the Default Windows Firewall.

How did you remove AVG ??? If you didn’t use their removal tool, AVG is most likely causing your current problem.
Follow all of the instructions outlined here https://support.avg.com/SupportArticleView?l=en&urlName=How-to-uninstall-AVG

system · 2017-09-21T01:07:11.000Z

I’d installed AVG after I’d uninstalled Avast, but I’m not an AVG fan after trying it once. I used the AVG Removal Tool, and then reinstalled Avast. After having reinstalled Avast last night, I’ve checked and haven’t discovered that I’ve had any errors listed from it yet.

Eddy · 2017-09-21T03:04:57.000Z

Keep the fingers crossed and us informed please.

bob3160 · 2017-09-21T12:44:04.000Z

Happy to hear that it solved your problem.

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