AVAST MOBILE SECURITY - LOST OR STOLEN FALSE ALARM - HOW TO HARD RESET?

Avast Mobile Apps Avast Anti-Theft for Android
1

HI,

I HAVE INSTALLED AVAST ANTIVIRUS FREE ON MY ANDROID OS

I AM USING SONY ERICSSON XPERIA RAY

ALL OF A SUDDEN MY PHONE IS GIVING AN ALARM SAYING THAT MY PHONE IS LOST OR STOLEN, AND IT ASKS ME TO ENTER THE PASSWORD.
I KNOW THE PASSWORD AND I HAVE TRIED IT, BUT I AM NOT ABLE TO ACCESS MY PHONE AT ALL SINCE ALL PASSWORD ATTEMPTS ARE WRONG.

I ALSO TRIED REMOTE UNLOCK AND OTHER FEATURES WITH ALL POSSIBLE PASSWORD COMBINATIONS WHICH WAS REGISTERED TO RECEIVE MESSAGE FROM AVAST.

I READ THAT HARD RESETTING THE PHONE IS ONE OF THE SOLUTIONS BUT CAN YOU PLEASE SUGGEST ME HOW TO HARD RESET THE DEVICE.

THE “LOST OR STOLEN” POP-UP ALWAYS APPEAR THERE AND NOT ALLOWING ME TO HARD RESET.

PLS ADVICE. URGENT.

THANK YOU.

2

Hi,
your phone must be rooted in order to use Hard Reset feature.

3

No… Mine is not rooted. Is there any way to get off that pop-up message ?

4

Read the FAQ here please https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1034

5

I couldn’t find any relevant info in FAQ section. Please advice

6

Can you uninstall or you don’t have access to your phone?

7

I don’t have access to my phone. This pop-up thing starts in 10secs once the phone is started and I can’t do anything.

8

Hi,

did you try 0000 as the default password?

Filip

9

Yes… I tried all possible and unusual combinations as well. Factory Reset-ting my mobile. Let me see how things turn out :frowning:

10

same trouble in my sonny ericsson xperia mini pro
help please

11

please note the code is 4-6 digits, some people try to enter longer ones - in that case, use ONLY the first 6 digits. helped very often already.