Avast - New GIG Internet Slow with Web Shield

Avast Free Antivirus / Premium Security
1

Hi all,

I had Spectrum’s GIG internet installed yesterday (technically 940mbps top speed). When the technician ran his speed test via his meter, he was getting 930 down. I then ran a speed test using http://speedtest.googlefiber.net/. I was only hitting 200-300 down. After spending last night and this morning tinkering with settings, I found that the Web Shield within Avast was slowing down my speed. I turned off Web Shield completely, and I’m hitting 930 down as expected. I turn the Web Shield back on and I’m back at 200-300 down. With the Web Shield on, I also tried unchecking every setting box (within the Web Shield settings), and still was hitting no more than 300 down. I turn Web Shield back off, and I’m back at the 930mbps down.

Thoughts?

2

Could it be that avast webshield is messing up the result?

Try download a biiiig file and time it, then turn off webshield and repeat … same/similar time or big difference?

3

The meter the technician was using was clocking at the 930mbps. On my actual PC, with Web Shield on it was clocking at 200-300mbps. With Web Shield off, it was clocking in at 930mbps.

4

Did you try what i suggested?

Troubleshooting connection speed issues with Web Shield in Avast Antivirus
https://support.avast.com/en-us/article/203/

5

Could you go to http://www.speedtest.net/ and run tests with the Web Shield enabled/disabled and post the results.

6

@Pondus - I’ll try that here shortly.

@Alikhan - Please see below:
Web Shield OFF
http://speedtest.googlefiber.net/ - 900mbps / 40mbps
http://www.speedtest.net/ - 272mbps / 41mbps

WEb Shield ON
http://speedtest.googlefiber.net/ - 241mbps / 41mbps
http://www.speedtest.net/ - 260mbps / 40mbps

7

On Speedtest, when the test completes, you shall have the option to share a direct link to the results like this:

http://www.speedtest.net/result/6957357083.png

8

Web Shield On:
http://www.speedtest.net/result/6957377642.png

Web Shield Off:
http://www.speedtest.net/result/6957384430.png

I still don’t understand why speedtest.net is so low, but I can run the speed test via Google’s speedtest and I’m 930ish?