avast new program update, have to turn web shield off for browsing to work?

Avast Free Antivirus / Premium Security
1

:frowning:
Yesterday after updating the avast program (not virus update) and to my surprise after restart of my pc, my browsing went dead. i was shocked and surprised what happened. as at that time i did not though about avast update.

i unplug my lan cable connection n reconnect it, restarted my router, when only looking for answer on what happened.
i wasted around an hour on this. luckly i remember i have update my avast program.

so i closed avast for 10 min to check if that is the problem and what do you know it was and my browsing worked again in all browser. my downloading through utorrent was working with avast turn on but not the browsing).
I turn the avast back online and again same thing utorrent working, but browsing on all browser (chrome, firefox and IE) are dead again. so i started to look what was causing it, finally i found out that;

Under Active Protection , the web shield was the cause of this issue. i turn web shield off only, the browsing then worked, and when i turn it back on, same issue again.
i tried to manually turn one thing off in “main setting in web shield”, but could not get browsing to work. So i have turn the webshield off completely, until avast can fix the issue.

so check what is causing this, have an update right away, and have a lite version too as these avast version is heavy on my system.

2

are you using a firewall with outbound protection? … if so, try delete all avast rules in firewall, reboot and create new when firewall ask

3

i am using windows firewall only. even when the firewall is off, the issue is still the same, until i close web shield off
otherwise i am not using any other kind of software firewall

4

have you tried avast repair?

controlpanel > ad/remove programs > avast > uninstall/change > repair option …

5

What OS/SP ?
What exact version of avast ?

6

Pondus ;
none did not helped. same issue.

Eddy:
windows 7 pro
avast program 2015.10.2.2218
virus 150423-0

this happened only after i upgrade to this new version, never before. but avast have made my windows 7 with 3 gb ram, 500gb hdd, dell optiplex GX620 slow. whenever i turn avast off it is faster than when it is on.
if u have and old version i rather install that now.

7

I suggest you perform a clean installation of the latest avast version and see if things have been solved/improved.
Upgrading can cause issues.

8

did not worked as well. even aftering uninstalling restarting than downloading from the website.
but if your is working then why mine isnt?

9

did you uninstall using avast removal tool? https://www.avast.com/en-us/uninstall-utility

if it still dont work, then i recomend attaching diagnostic logs here

10

nope i used windows own uninstall program.
i will try this as well… but i am not hoping much, as the issue is not with avast but with Webshield. that is blocking my browsing.
and how to get the dianostic logs from?

11

nope this is also did not worked, i uninstall it through safe mode, still the same issue.

12

OK diagnostic logs next

see here https://forum.avast.com/index.php?topic=53253.0
scroll down to Farbar Recovery Scan Tool … run as instructed and attach the two diagnostic logs

Essexboy will then have a look when online later today

13

malware did not found anything i had it the same time the new avast update so i removed it hoping that might be the issue, but it wasnt. i also installed ccleaner and auslogic cleaner but i have removed them as well. and still nothing.

i will try farbar recovery scan but here is a question should i run it turning my webshiled on or off?

14

ok here is the one with webshield off

15

ok here is the one with webshield on.

hope this helps.

16

Could you let me know if this allows you to access the net

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: IFEO\bitguard.exe: [Debugger] tasklist.exe IFEO\bprotect.exe: [Debugger] tasklist.exe IFEO\bpsvc.exe: [Debugger] tasklist.exe IFEO\browserdefender.exe: [Debugger] tasklist.exe IFEO\browserprotect.exe: [Debugger] tasklist.exe IFEO\browsersafeguard.exe: [Debugger] tasklist.exe IFEO\dprotectsvc.exe: [Debugger] tasklist.exe IFEO\jumpflip: [Debugger] tasklist.exe IFEO\protectedsearch.exe: [Debugger] tasklist.exe IFEO\searchinstaller.exe: [Debugger] tasklist.exe IFEO\searchprotection.exe: [Debugger] tasklist.exe IFEO\searchprotector.exe: [Debugger] tasklist.exe IFEO\searchsettings.exe: [Debugger] tasklist.exe IFEO\searchsettings64.exe: [Debugger] tasklist.exe IFEO\snapdo.exe: [Debugger] tasklist.exe IFEO\stinst32.exe: [Debugger] tasklist.exe IFEO\stinst64.exe: [Debugger] tasklist.exe IFEO\umbrella.exe: [Debugger] tasklist.exe IFEO\utiljumpflip.exe: [Debugger] tasklist.exe IFEO\volaro: [Debugger] tasklist.exe IFEO\vonteera: [Debugger] tasklist.exe IFEO\websteroids.exe: [Debugger] tasklist.exe IFEO\websteroidsservice.exe: [Debugger] tasklist.exe 2015-04-04 01:18 - 2015-04-04 01:18 - 00000000 __SHD () C:\Users\deadman\AppData\Local\EmieBrowserModeList Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f RemoveProxy: CMD: netsh advfirewall reset CMD: netsh advfirewall set allprofiles state ON CMD: ipconfig /flushdns CMD: netsh winsock reset catalog CMD: netsh int ip reset c:\resetlog.txt CMD: ipconfig /release CMD: ipconfig /renew CMD: netsh int ipv4 reset CMD: netsh int ipv6 reset EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

17

sorry it didnt worked, still cant access browsing and windows live with webshield on.
But i did noticed that my browsing speed and typing this msg in browsing have slowed down.
anyway to remove that fix?

18

can u tell me how to remove the fix u send as it have made my pc too slow in everything. otherwise i will have to reinstall windows too

19

The only affect the fix had on your system was to empty the temp files all other elements were resetting the network connection

20

strange my pc is still slower than before. do u have idea where avast keep the older version offline.