Avast / nexway payment

system · 2016-12-09T16:01:37.000Z

After checking my bank account a payment of £29.99 has been taken, can anyone tell me why?. I have always used the free avast, the bank are now telling me that you have my card details, how is that?

Thank you

Eddy · 2016-12-09T16:07:13.000Z

Nexway can only have your card details if you gave it them.

£29.99 is the price of avast pro.
Looks like you (or someone in your household) has take a subscription on avast pro.

For more information contact Nexway or avast.

system · 2016-12-09T16:12:09.000Z

Thank you, I know nobody has given my card details, I certainly haven’t

Eddy · 2016-12-09T16:27:57.000Z

Well fact is that someone gave them the details and normally that is the owner.
It does happen that someone in the household gives them and that (s)he did not tell or forgot to tell the owner.

system · 2016-12-09T16:30:40.000Z

I am on the phone to avast now, they cannot understand it and are checking further

Eddy · 2016-12-09T16:35:44.000Z

Phone will likely not work as it is a third party that only handles certain things for avast and questions about billing is not one of them.
You need to submit a ticket > https://support.avast.com/support/tickets/new

system · 2016-12-09T16:49:57.000Z

well what a result, money refunded within 3 working days, no contract was purchased by myself or anyone else in the household, no card details have been given and they can’t understand it at all. Happy days!!

Eddy · 2016-12-09T16:51:36.000Z

Good to hear it is solved.

system · 2016-12-09T16:54:11.000Z

Thanks for your help

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