I have Avast on my computer and also on my Mom’s.
Her credit card got 2 charges. One from digital river for $39.99 and one from nexway for $39.99. Slightly different dates.
The one from nexway is not good and I could not find a way to correct it. Avast web site only access the digital river one.
Avast was no help in helping me to contact nexway. We had to cancel my Mom’s credit card, and swallow the $39.99, so when it is time for renewal, we can stop this fraudulent charge from recurring.
If you search for “avast nexway” you will find many problems with nexway. Like “how did they get my credit card nr”?
This is a problem that Avast must address. This nexway is a scam as far as I can tell and has hijacked avast some how.
This may help:
Disabling Automatic Renewal service for Avast orders distributed by Nexway
https://www.avast.com/en-us/faq.php?article=AVKB136#artTitle
Nexway is not a scam nor fraudulent.
Before a auto-renewal takes place, you receive 3 mails telling you.
It gives you normally enough time to cancel the auto-renewal if you wish to do so.
I suspect that the two subscriptions where paid with the same credit card.
One through Nexway and the other through Digital River.
How did you asked avast for help ?
Hi Eddy.
For me it’s not the same as you say.
My NexWay’s purchase about an Avast Internent Security was on 12/29/2015 paid via Paypal.
The 12/16/2016 Paypal send me a mail who said NexWay had been paid !!!
I haden’t received not any mail before from NexWay and not any after.
When l haden’t also no licence l send one to NexWay at 01/14/2017. The answer became at 01/30/2017 with the licence about Antivirus Pro ???
l’m angry. At the end of this year l probably go to see away.
Audrey / french consumer
Reported to Avast. Le’s see what they can do or have to say. 