Avast not responding to my support tickets?

Avast Business Avast Endpoint Protection
1

Take a look on this:
https://support.avast.com/support/tickets/977130

Can someone tell me what the hell is going on?
Because I tried via support ticket - no reply
Via email - no reply

Then suddenly ticket closed? No notifications on email regarding ticket is closed.

2

Hi there – can you tell us which product your inquiry is about?

If it’s a business product, you will want to put your request here: support.business.avast.com

3

You mean support@business.avast.com or?
Inquiry is for premimum endpoint as shown on picture

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/5089083551/original/AVAST.PNG?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJ2JSYZ7O3I4JO6DA%2F20171011%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20171011T095322Z&X-Amz-Expires=300&X-Amz-Signature=28463cdb69fff2b83eab0594463d885e6a076694e6e323b1e8721a60f58f50c7&X-Amz-SignedHeaders=Host&response-content-type=image%2Fpng

4

Hi, 977130 is a ticket-ID for consumer support. :wink:
Support (Business): https://www.avast.com/business-support-contact-form.php

5

Dear Friend we have tried that contact form but nothing! I tried it again 10mins ago, and its saying that i will get some email confirmation shortly but nothing!
Please help us!

6

I’ll try to keep it short.

1] There is no picture
2] You created a ticket for consumer support and not for business support as you should have done
3] 10 minutes? Do you really think people at avast are sitting still doing nothing but waiting for you to create a ticket ?

Just have some patience.