Well I just keep getting these problems, but I appreciate that I get help solving them. This issue is not urgent but it’s a bit of a pain in the …
I have a HP Pavilion dv2700 with 4GB RAM running Vista Home Premium SP1 (32 bit). The issue is the following. When generating a system health report (open Performance Information and Tools, Click Advanced tools and select the system health report) I am told that the Security center is unable to detect an active anti-virus application.
At first I thought that it was because of Windows Defender. Let me elaborate. On my Desktop (E-machines H5088 with bla bla… Vista Home BASIC) I have the same software applications, avast included, and I do not get the same problem on it. The reason why I mention Windows Defender is that on my desktop for some reason this was automatically disabled. On the laptop this was not the case. So I disabled Windows Defender and still, the same issue keeps popping up. The Security Center is all green and says my anti-virus is up to date and working.
What can I do?
Thank you in advance for the continued support.
Cheers.
Try this, I have absolutely no idea if this will work in Vista, it does in XP.
* Click Start, Run and type CMD.EXE
Type this command and press Enter:
net stop winmgmt
Using Windows Explorer, rename the folder %windir%\System32\Wbem\Repository. (For example, %windir%\System32\Wbem\Repository_bad.). %windir% represents the path to the Windows directory, which is typically C:\Windows.
Switch to Command Prompt window, and type the following and press ENTER after each line:
Well it’s ok. I mean it’s weird that Vista would contradict its self in such a strange way. What’s more, my desktop computer does not have this issue. I tried un-installing and re-installing, but no luck. what should I do? Any body else using Avast on Vista? Thanks.
good point. Well i type the command prompt and I get this message that disabling the program has an impact on the security center and something else. I’m ask if I wish to proceed Y/N. I type Y and I am told that a system error 5 occurred, and that access is denied.
one of the programs being stopped is Hpqwmiex. That might be the reason but how do I get passed that?
nope…same issue as before, access denied…in the end it’s doesn’t matter, I’ll just leave it as it is…the security center says it’s up to date and running so it’s ok.
Well Vista has the ubiquitous UAC and permissions/access denied, I don’t know if you have to jump through some UAC hoops by somehow using the run as or some such. I have avoided Vista like the plague and the way things are going I probably won’t ever install it if windows 7 proves to be better.
work fine here and i don’t see what is your problem i really don’t know what u can do sorry maybe u can call a informatician for he can see it because i got the same vista,bits and thing like you and still no problem there
Working fine here on Vista as well. I think it is a repository update problem and you need to follow DavidR’s instructions again but when opening the command prompt from the start menu you should right-click the shortcut under accessories and choose “Run as Administrator” for proper change authority. I have seen systems that take up to 15 minutes after reboot for Windows to properly restore the repository depending on startup programs/settings.
It’s official, I have 0 vista Know-how, even after using it for a year and a half. So I skipped the run console and started the CMD.EXE directly from it’s source but I ran it as an administrator. Followed DavidR’s instructions
* Click Start, Run and type CMD.EXE
Type this command and press Enter:
net stop winmgmt
Using Windows Explorer, rename the folder %windir%\System32\Wbem\Repository. (For example, %windir%\System32\Wbem\Repository_bad.). %windir% represents the path to the Windows directory, which is typically C:\Windows.
Switch to Command Prompt window, and type the following and press ENTER after each line:
net start winmgmt
EXIT
Reboot
But all I got was the security center saying it doesn’t see an anti-virus. Told it to ignore the problem and that I have a Anti-virus program that I check but the thing would not go green. So I re-installed Avast, again and now it’s back to the same issue as listed at the beginning of the thread. So the Security center is green, but the little reliability check shows otherwise. I’m giving up on this since it doesn’t matter all that much to me at this point. Thank you all for the suggestions and continued support.
My apologies for the chronic lateness in my replies.
I wanted to add that looking through my task manager, I saw the mcupdate.exe was running a high CPU usage on my computer. My problem was that I have a cracked version of Vista Ultimate (from Dell) and it doesn’t come with McAfee. I did a search on mcupdate, and of course it came up with the mcafee removal tool. I ran it, just out of curiosity, and after running it, with a reboot, the windows vista security center said that it couldn’t find a A/V program.
I’ll look into it further, and this might not be anyone else’s problem, because I’m just foolin’ around with a “fake” version of vista while I learn it, but it might have something to do with other’s problems.
Apparently, this guy at the end of this thread has fixed “his” problem, but I don’t know how you’d restore the original system path unless you had a backup of it in the first place.
I’m still looking for a better definitive answer, and I’ll share it once I find it.
EDIT - I guess I could just re-install Vista and copy the system path info and paste it in here, but unfortunately I’m testing a lot of programs for clients, and I’d rather not.
If anyone has the time, the next time you do a clean install of Vista, would you mind posting the info for us here? I will gladly do it the next time that I re-install, but I’d imagine that there’s got to be someone here that will do it before I do…
Who knows, maybe it will work. I know that I didn’t have any problems before using the McAfee Uninstall util.
This is not a huge issue nor is it necessarily relevant.
So here is a summary: when going to the security center, I got a green light on everything: Anti-malware, firewall, etc. However when running a diagnostic of the computer I would get a message saying that vista had no recognized Antivirus software. (open Performance Information and Tools, Click Advanced tools and select the system health report)
I left the thread concluding that this had no major or minor impact on the overall security of the system since Avast is functioning normally.
Why this post then?
Well, today I did a restore to factory defaults and went through the update process. This issue is now gone. The only difference before this install and the previous one is that this was done pre-SP while the one giving me this problem was post-SP1. But by updating to SP1 I remain with the following problem: http://forum.avast.com/index.php?topic=41430.msg355137#msg355137
