Which is your browser? If it uses extensions, which extensions are you using related to scripts?
Fully agree. Things should work. Things worked for me and not for you… something is different in your computer…
Well, I never say ini.scripts… the file is avast.ini and it’s not that painful just opening a text file, change a number from 0 to 1, save the file… I agree that things should be different but we’ll stay here complaining about the reality and how different computers are one from another…
I was just referring to ini.scripts for the posting. I know you talk about Avast4.ini I was just generalizing. See what I mean, you know what Avast4.ini is, I know what an ini. file is but how would you expect a complete novice to understand.
The extensions I use in Internet Explorer 6 are posted here
It’s a shame about Avast because I really liked it, and installed it on many computers where I call on people that need help, and advertise it on my own website. Since this last update though without the help needed I have uninstalled it and now have Antivir. The good thing is I get no script errors with it, and do not have to change any Avast4.ini files, and funny enough I am still virus free.
I know I was the only person, so you say getting this problem but after reading through the forums, I came to the conclusion that I don’t think I was.
The introductory avast! help is actually not avast! “code”, it’s an ordinary HTML page with a simple script. So, if it doesn’t work, it cannot really be avast! problem - but rather a problem with HtmlHelp / scripting on your OS, sorry.
Ok igor so now it is my computer and Operating System that is at fault, which happens to be Windows XP Home Edition with SP2. Fully maintained by myself with no problems with Avast or script errors, right up to the point where Avast advised me that a new version was available and did I want to download and install it.
I immediately gave it permission. Previously to this my Avast was running perfect with no Simple User Interface popping up, mainly because I had put a tick in its box telling it not to. Now with the new version installed and my computer rebooting, starting Avast 4.7 all of a sudden I get a script error, which you say and I quote.
“The introductory avast! help is actually not avast! “code”, it’s an ordinary HTML page with a simple script. So, if it doesn’t work, it cannot really be avast! problem - but rather a problem with HtmlHelp / scripting on your OS, sorry”
So as I didn’t write the code for the introductory avast, I guess somebody else must have done, also remembering I hadn’t made any alterations in the meantime to my computer.
Putting the tick in the box didn’t stop it appearing time after time and I would like to make it explicitly clear I made no alterations to my computer. I also think you never ever answered Nicola S question from this posting either. See here http://forum.avast.com/index.php?topic=21398.0
Quote
“Dear Experts,
Will anyone help me in fixing that annoying issue with the Introductory Help?
which pops up every time I launch my Avast Home Edition?
Other users have the same problem…
is there a real solution to it?”
Thank you
Nicola S
Other than that I can’t say anything else on the subject, I will leave that for people to draw their own conclusions.
Even though it’s obvious that you’re not going to accept anything from what I say, here are some facts:
I’m sorry, but the conclusion for me is rather clear… I can’t imagine how this could be avast! problem. ???
igor of course I will except you explanation. In all these postings not once have I been advised to download Html/Help update manually. It would have been far simpler for you to have mentioned this and stop me trying to find the solution to the problem.
Communication is a powerful thing if given correctly. I never saw this answer in the Nicola S posting either.
I will now go and look for this file on Microsoft web page.
Well, my first post in this thread pointed to Vlk’s post… who said “All you need to do is download and install the hotfix from this MS page” and gave the link to MS… 
And here is the answer to that. Downloaded the file as suggested but this is the result. See photo, which means I already had a better help file on my computer, and it still hasn’t cured the problem. Also you did not answer the question about Nicola S’s problem either. And just to show how I update my computer, here is another photo, which still leaves me thinking it is an Avast writing error causing the problem.
I guess you also didn’t read the answer macman gave, which I have already quoted previously in my postings.
Quote
“Well I have that hot fix and it does not solve the problem”
Barr_y,
I’ve no desire to be confrontational here but Nicola S declared herself completely satisfied with the information on updating the avast4.ini provided by DavidR … so there was little need to prolong that thread.
I think you have overlooked a small point in your own situation. It has, if your postings are right, been a very long time since you ever ran this “composed html helpfile” on your system. It started to be run because, as part of your issues with security center, you told us that you uninstalled and reinstalled avast. So you were starting over again and that caused the script to be run again for the first time on your system in ages. So this issue could have been lurking on your system for a long time. Nicola S, like you, had recently installed avast for the first time.
As you know, once the setting is successfully entered in the avast4.ini file then the helpfile is never executed again.
I have spent some time trying to recreate the problem you are experiencing (unfortunately without success) and I’m sure the avast team have too. I can display the helpfile at will and tick the box to stop it being seen again without problem. I fully understand that does not reduce the irritation this problem is causing you but to be fair to the avast team, it seems that - so far - only you and Nicola are experiencing the problem.
No not at all. I just can’t seem to understand why when I have the latest HTML help file installed, that this problem occurred. I had the latest HTML helpfile when Avast 4.7 was downloaded. What caused the simple Avast User face window to keep opening before I installed and reinstalled it then?
I know I can alter the Avast4.ini file, but that is not a normal thing to have to do for a program that was working perfectly well. Also not for new computer users that have to try and make the same alteration that may have the same problem.
I have just altered the Avast.ini file after reinstalling. It certainly stops the simple user interface from loading. But my biggest concern is. What do you do if you wanted it to appear. You can’t keep opening the ini.file to keep changing it from 0 to 1 all the time. I am not thinking about this from my point of view but other new users I help.
My simple user interface appears each time I open Avast ( unless I change the ini.file) on it’s own page. Ticking the box only gives me the same script error. I do not have this error with anything else on my computer and have not seen it before.
Just right click the ‘a’ blue icon, start avast.
Right click the skin and choose ‘Introdutory Help’ option…
Then you have to edit the .ini file to get rid of it again as it pops up when you next open the simple user interface. On my system you can tick the ‘Don’t show this window next’ until you are blue in the face, but up it pops next time, is it is back to the .ini edit to remove it. Unless of course it doesn’t take effect until you next boot which I would say is strange.
Finally after a few experiments I have the answer to my Avast Simple User Interface. I tried altering the Avast.ini file which was a temporary measure to stopping it popping up each time I opened Avast.
This wasn’t a real solution though because it was just suppressing the script error and not really stopping “The Simple User Interface” opening when you went back into the ini.file and changed it back to 0 then opened Avast again.
This time I did a full uninstall of SP2 cleaned the registry with jv16 power tools (not recommended for beginners) then reinstalled SP2.
Now I can open Avast put the tick in the box and open the Avast.ini file and can see that it has changed the 0 to 1 which is satisfactory to me and allows me to carry on using my favourite antivirus program
So maybe with all the automatic updates that Microsoft download to your computers, it sometimes causes its own problems.
This might be handy for any other person who has had the same trouble to make sure the fault is corrected properly and not just change the Avast.ini file
So thank you to everybody that has followed this post, and offered advice. I am not always so awkward but I do like perfection and want to know what causes problems. That is why I run my own site to help people.
Glad that finally we got a solution… 8)