avast! not working

Avast Free Antivirus / Premium Security
1

my avast! antivirus isn’t working. when i try to start it a message comes up saying “cannot locate ashAvast.exe”

how do i fix this??

2

Hi and welcome,
Is it a new installation ? or one thats worked already and now developed problems? please quote your OS and software version.

3

i’ve had it for ages and i think its the 4.6 version.

in my sercurity centre it says its out of date

4

Can you go to add remove programs via control panel and instead of removing hit repair option. this needs an internet connection to work and just does an overwrite of your program.
give that a whirl and see if its still playing up
good luck :slight_smile:

5

i clicked repair - nothing . so i clicked remove - nothing. still messed up

6

ok it seems something wierd is going on . maybe it didnt load properly at boot . can you reboot and see if its the same.?

7

i’ve tried that twice allready and it didn’t work

8

i see you got an avatar loaded . can you check the forum policy as its way, way too big.
can you resize it please .
then go into taskmanager and tell me what processes are running of the ones indicated in the pic.

9

none of them are there

What is wrong with my computer ???

BTW - removed the pic

10

you didnt need to remove it , just scale it down to about 100x 100 is the max i think.
im mystified as to what has corrupted you avast. can you go into the program if you hit the icon?

11

no

BTW just before the problem started i downloaded a wallpaper from the internet

does this help ???

12

it could be worth investigating, programs like windowblinds and icon packager have been known to corrupt the display but not the whole program.
there `s an uninstaller program on the Avast website that will get avast out if add remove fails but i would be removing any other changes you have made since as a first strategy.
uninstaller- http://www.avast.com/eng/avast_uninstall_util.html

13

OK done that - avast is gone

shud i reinstall?

14

yes of course and save the installation file somewhere in case you need to install again .

did you remove the wallpaper that you suggested may have corrupted your system in the first place?

15

Yes and thanks

16

hope it all goes well for you .
not much is free these days thats really free of baggage .
avast is one of the exceptions of course

17

erm problem … still doesnt work

18

Same symptoms or different ?

19

same

this is really annoyin me

20

Have you tried a search for the file it should be in programme files/alwilsoftware/avast4