I loaded Avast and paid for the 3 PC Internet Security suite on my new computer. All has been running fine for a week, and today when I got home, it won’t activate. It says “Unsecured”, the virus database will not update, and it says it has been stopped or is in an inconsistent state, and please restart the program to resume protecting the system. Up top, where the word Unsecured (in big red letters) is, there is a button that says “fix now”. When I click this, Windows acts like it’s running a program for the first time, and nothing happens. Below there is a “start now” button beside where it says I should restart the program. I click this, and I get the same thing, with no results, no change. Protection status is “unknown”. When I try to update the database it fails and says the avast!service is not running. What’s going on?? Does anyone have any idea? I don’t understand what could possibly have happened and I don’t know what to do about this. I’m frustrated (I spent plenty of money on this because I have always liked Avast! and have never had problems of any kind before) and frankly scared. Please advise.
**Edited to add:
I suppose it might be helpful to note that
OS: Windows 7 Ultimate 64bit
Avast! version: 5.0.462 (Internet Security)
Any other ideas? Should I maybe uninstall it and reinstall?
Phew! Hopefully I won’t see a repeat of that…