Avast notifies me of a virus, but will not delete it, and wont stop with its mes

Viruses and worms
1

Hello there,

Recently I formatted my hard drive and installed Avast (I’ve used Avast before and had no problems with it).
i ended up with a two viruses: one yesterday and one this morning. The problem: Avast will recognize that there is a virus, (and you can choose to delete the file - or put it in the chest) - and either way I get a message that it cannot find the file - or it cannot process the file. So I manually delete the file and empty the recycle bin – and I still get a popup saying that a virus was found (the same virus - and the same file name). The only way I can get Avast from contstantly bringing up the popup notification – is to reboot the computer.

Maybe there is something either in Avast or my O.S. that needs to be adjusted? I don’t know. Here is some info (maybe it will be helpful in solving this):

OS - winxp home edition version 2002 service pack 3

Avast home edition 4.8

Thanks

2

I suggest:

  1. Disable System Restore and then reenable it again.
  2. Clean your temporary files.
  3. Schedule a boot time scanning with avast with archive scanning turned on. If avast does not detect it, you can try DrWeb CureIT! instead.
  4. Use SUPERantispyware, MBAM or Spyware Terminator to scan for spywares and trojans. If any infection is detected, better and safer is send the file to Quarantine than to simple delete than.
  5. Test your machine with anti-rootkit applications. I suggest avast! antirootkit or Trend Micro RootkitBuster.
  6. Make a HijackThis log to post here or, better, submit the RunScanner log to to on-line analysis.
  7. Immunize your system with SpywareBlaster or Windows Advanced Care.
  8. Check if you have insecure applications with Secunia Software Inspector.
3

You don’t say why avast couldn’t move it to the chest, errors displayed to the screen ?
The most common is the file in use (or protected) in which case the boot-time scan (item 2 in Tech’s list) should get round that.

If you have XP, vista32bit or Win2k, you could enable a boot time scan. Right click the avast icon, select Start avast! Antivirus, Menu, ‘Schedule boot-time scan…’ Or see http://www.digitalred.com/avast-boot-time.php.