I purchased Avast One through Google Play on July 14, 2026. However, I have been unable to use the service properly, even for one day.
I have contacted Avast repeatedly and provided the relevant purchase information, but after almost TWO MONTHS, I still have no effective resolution or clear direction.
My original Avast support case is #25109748.
I am not asking to repeat the same steps or submit the same evidence again. I need Avast to review the existing case history and provide a clear, practical solution.
My objective is to receive the service I paid for. If Avast cannot resolve the service issue and make the product usable, I would like to request a refund.
Please have the appropriate support team review both case numbers and provide a clear response regarding the next action and resolution.
Thank you.
Ariel