I have tried several occasions to download and run Avast but although it appears to download and install correctly, when I click on the main icon to open the programme I get an “Application Error: memory cannot be read - terminate the programme” message. So I cannot run a scan or update.
I have uninstalled using the proper uninstall programme and reinstalled from a saved programme but still I have problems.
Any help please?
I am using Comodo firewall, Spygot, Adaware 2007, Spywareblaster and XP2
Hmmm, strange. AVG shouldn’t be that hard to remove.
Does this machine have something preinstalled (OEM)? Norton? McAfee?
Are you saving the file or directly running the downloaded one?
Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
As requested (part 1) - hope these are enough lines - this was installed from a new saved programme downloaded last night
17.06.2008 09:59:52.000 1213693192 general Started: 17.06.2008, 09:59:52
17.06.2008 09:59:52.000 1213693192 general Running setup_av_pro-4b1 (1201)
17.06.2008 09:59:52.000 1213693192 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
17.06.2008 09:59:52.000 1213693192 system Memory: 50% load. Phys:522204/1048044K free, Page:2120308/2522588K free, Virt:2068340/2097024K free
17.06.2008 09:59:52.000 1213693192 system Computer WinName: NUNNYKIRK
17.06.2008 10:00:08.000 1213693208 system Windows Net User: NUNNYKIRK\Administrator
17.06.2008 10:00:08.000 1213693208 general Cmdline: /sfx /sfxstorage “C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp_av_sfx.tm~a03788” /srcpath “C:\DOCUME~1\ADMINI~1\MYDOCU~1\Programs”
17.06.2008 10:00:08.000 1213693208 general DldSrc set to sfx
17.06.2008 10:00:08.000 1213693208 general Old version: ffffffff (-1)
17.06.2008 10:00:08.000 1213693208 general Install check: SetupVersion does NOT exist
17.06.2008 10:00:08.000 1213693208 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
17.06.2008 10:00:08.000 1213693208 registry Get registry: Software\Microsoft\Internet Explorer\Version=7.0.5730.13
17.06.2008 10:00:08.000 1213693208 general Operation set to INST_OP_INSTALL
17.06.2008 10:00:08.000 1213693208 general GUID: 6363ab8e-b3d7-4d36-8c97-0c1964f7d29e
17.06.2008 10:00:08.000 1213693208 general SelectCurrent: selected server ‘tmp sfx storage’ from ‘sfx’
17.06.2008 10:00:08.000 1213693208 internet SYNCER: Type: use IE settings
17.06.2008 10:00:08.000 1213693208 internet SYNCER: Auth: another authentication, use WinInet
17.06.2008 10:00:17.000 1213693217 package LoadProductVpu: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp_av_sfx.tm~a03788\prod-av_pro.vpu
17.06.2008 10:00:17.000 1213693217 package LoadPartInfo: jrog = jrog-3e returned 00000000
17.06.2008 10:00:17.000 1213693217 package LoadPartInfo: news = news-4b returned 00000000
17.06.2008 10:00:17.000 1213693217 package LoadPartInfo: program = prg_av_pro-4b1 returned 00000000
17.06.2008 10:00:17.000 1213693217 package LoadPartInfo: setup = setup_av_pro-4b1 returned 00000000
17.06.2008 10:00:17.000 1213693217 package LoadPartInfo: vps = vps-8061101 returned 00000000
17.06.2008 10:00:17.000 1213693217 package LoadProductVpu: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp_av_sfx.tm~a03788\prod-av_pro.vpu ended with 00000000
17.06.2008 10:00:17.000 1213693217 package Part prg_av_pro-4b1 was set to be installed
17.06.2008 10:00:17.000 1213693217 package Part vps-8061101 was set to be installed
17.06.2008 10:00:17.000 1213693217 package Part news-4b was set to be installed
17.06.2008 10:00:17.000 1213693217 package Part setup_av_pro-4b1 was set to be installed
17.06.2008 10:00:17.000 1213693217 package Part jrog-3e was set to be installed
17.06.2008 10:00:17.000 1213693217 package LoadPartVpu: Loading ‘part-prg_av_pro-4b1.vpu’ returned 00000000
17.06.2008 10:00:17.000 1213693217 package LoadPartVpu: Loading ‘part-vps-8061101.vpu’ returned 00000000
17.06.2008 10:00:17.000 1213693217 package LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
17.06.2008 10:00:17.000 1213693217 package LoadPartVpu: Loading ‘part-setup_av_pro-4b1.vpu’ returned 00000000
17.06.2008 10:00:17.000 1213693217 package WARN:LoadPartVpu ended on no pInfo
17.06.2008 10:00:17.000 1213693217 package LoadPartVpu: Loading ‘part-jrog-3e.vpu’ returned 00000000
17.06.2008 10:00:17.000 1213693217 package FilterOutExistingFiles: 153 & 0 = 153
17.06.2008 10:00:40.000 1213693240 registry Set registry: aswcsfile=avast! Compressed Skin
17.06.2008 10:00:40.000 1213693240 registry Set registry: aswcsfile\EditFlags=65536
17.06.2008 10:00:40.000 1213693240 registry Set registry: aswcsfile\BrowserFlags=8
17.06.2008 10:00:40.000 1213693240 registry Set registry: aswcsfile\shell=
17.06.2008 10:00:40.000 1213693240 registry Set registry: aswcsfile\shell\open=
17.06.2008 10:00:40.000 1213693240 registry Set registry: aswcsfile\shell\open\command=“C:\Program Files\Alwil Software\Avast4\ashSimpl.exe” “%1”
17.06.2008 10:00:40.000 1213693240 registry Set registry: Software\Microsoft\Windows\CurrentVersion\App Paths\ashAvast.exe\Path=C:\Program Files\Alwil Software\Avast4
17.06.2008 10:00:40.000 1213693240 registry Set registry: Software\Microsoft\Windows\CurrentVersion\App Paths\ashAvast.exe=C:\Program Files\Alwil Software\Avast4\ashAvast.exe
17.06.2008 10:00:40.000 1213693240 registry Set registry: SYSTEM\CurrentControlSet\Services\EventLog\Antivirus\avast!\CategoryCount=3
17.06.2008 10:00:40.000 1213693240 registry Set registry: SYSTEM\CurrentControlSet\Services\EventLog\Antivirus\avast!\CategoryMessageFile=C:\Program Files\Alwil Software\Avast4\aswRes.dll
17.06.2008 10:00:40.000 1213693240 registry Set registry: SYSTEM\CurrentControlSet\Services\EventLog\Antivirus\avast!\EventMessageFile=C:\Program Files\Alwil Software\Avast4\aswRes.dll
17.06.2008 10:00:40.000 1213693240 registry Set registry: SYSTEM\CurrentControlSet\Services\EventLog\Antivirus\avast!\CategoryCount=7
17.06.2008 10:00:41.000 1213693241 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Antivirus\Description=Manages and implements avast! antivirus services for this computer. This includes the resident protection, the virus chest and the scheduler.
17.06.2008 10:00:41.000 1213693241 system Service avast! Antivirus installed
17.06.2008 10:00:41.000 1213693241 system Reboot set by non-installed service “avast! Antivirus”
17.06.2008 10:00:41.000 1213693241 system Service avast! Antivirus dependency aswMon2;RpcSS;
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Antivirus\Description=Manages and implements avast! antivirus services for this computer. This includes the resident protection, the virus chest and the scheduler.
17.06.2008 10:00:42.000 1213693242 system Service avast! Antivirus updated
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswUpdSv\Description=Provides automatic updating for the avast! antivirus.
17.06.2008 10:00:42.000 1213693242 system Service aswUpdSv installed
17.06.2008 10:00:42.000 1213693242 system Service aswUpdSv dependency (null)
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswUpdSv\Description=Provides automatic updating for the avast! antivirus.
17.06.2008 10:00:42.000 1213693242 system Service aswUpdSv updated
17.06.2008 10:00:42.000 1213693242 system Reboot set by changed resident C:\WINDOWS\system32\drivers\aavmker4.sys
17.06.2008 10:00:42.000 1213693242 system Driver file copied: C:\WINDOWS\system32\drivers\aavmker4.sys
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\DisplayName=avast! Asynchronous Virus Monitor
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\ErrorControl=1
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Type=1
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Start=1
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\DisplayName=avast! Standard Shield Support
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\ErrorControl=1
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Type=2
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Start=2
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswSP\DisplayName=avast! Self Protection
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswSP\ErrorControl=1
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Type=1
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Start=1
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\DisplayName=aswFsBlk
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\ErrorControl=1
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\ImagePath=system32\DRIVERS\aswFsBlk.sys
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Type=2
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Start=2
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Group=FSFilter Activity Monitor
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\DefaultInstance=aswFsBlk Instance
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\aswFsBlk Instance\Altitude=388400
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\aswFsBlk Instance\Flags=0
17.06.2008 10:00:42.000 1213693242 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Description=avast! mini-filter driver (aswFsBlk)
17.06.2008 10:00:42.000 1213693242 registry Set registry: SOFTWARE\Microsoft\Exchange\Client\Extensions\avast! 4=4.0;C:\Program Files\Alwil Software\Avast4\ashOutXt.dll;1;10000111111000
17.06.2008 10:00:43.000 1213693243 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implements mail scanning for avast! antivirus.
17.06.2008 10:00:43.000 1213693243 system Service avast! Mail Scanner installed
17.06.2008 10:00:43.000 1213693243 system Service avast! Mail Scanner dependency avast! Antivirus
17.06.2008 10:00:43.000 1213693243 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implements mail scanning for avast! antivirus.
17.06.2008 10:00:43.000 1213693243 system Service avast! Mail Scanner updated
17.06.2008 10:00:43.000 1213693243 system Reboot set by changed resident C:\WINDOWS\system32\drivers\aswTdi.sys
17.06.2008 10:00:43.000 1213693243 system Driver file copied: C:\WINDOWS\system32\drivers\aswTdi.sys
17.06.2008 10:00:43.000 1213693243 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\DisplayName=avast! Network Shield Support
17.06.2008 10:00:43.000 1213693243 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\ErrorControl=1
17.06.2008 10:00:43.000 1213693243 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Type=1
17.06.2008 10:00:43.000 1213693243 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Group=PNP_TDI
17.06.2008 10:00:43.000 1213693243 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Start=1
17.06.2008 10:00:43.000 1213693243 system Service ‘aswTdi’ load order set id=8 in group ‘PNP_TDI’
17.06.2008 10:00:43.000 1213693243 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implements web (HTTP) scanning for avast! antivirus.
17.06.2008 10:00:43.000 1213693243 system Service avast! Web Scanner installed
17.06.2008 10:00:43.000 1213693243 system Service avast! Web Scanner dependency avast! Antivirus
17.06.2008 10:00:43.000 1213693243 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implements web (HTTP) scanning for avast! antivirus.
17.06.2008 10:00:43.000 1213693243 system Service avast! Web Scanner updated
17.06.2008 10:00:43.000 1213693243 system Driver file copied: C:\WINDOWS\system32\drivers\aswRdr.sys
17.06.2008 10:00:43.000 1213693243 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\DisplayName=aswRdr
17.06.2008 10:00:43.000 1213693243 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\ErrorControl=1
17.06.2008 10:00:43.000 1213693243 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Type=1
17.06.2008 10:00:43.000 1213693243 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Start=3
17.06.2008 10:00:43.000 1213693243 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Group=PNP_TDI
17.06.2008 10:00:44.000 1213693244 file Shortcut for ashAvast.exe installed in C:\Documents and Settings\All Users\Start Menu\Programs\avast! Antivirus
17.06.2008 10:00:44.000 1213693244 file Shortcut for help.chm installed in C:\Documents and Settings\All Users\Start Menu\Programs\avast! Antivirus
17.06.2008 10:03:37.000 1213693417 general Started: 17.06.2008, 10:03:37
17.06.2008 10:03:37.000 1213693417 general Running setup_av_pro-4b1 (1201)
17.06.2008 10:03:37.000 1213693417 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
17.06.2008 10:03:37.000 1213693417 system Memory: 50% load. Phys:516232/1048044K free, Page:2081268/2522588K free, Virt:2068516/2097024K free
17.06.2008 10:03:37.000 1213693417 system Computer WinName: NUNNYKIRK
17.06.2008 10:03:37.000 1213693417 system Windows Net User: SYSTEM
17.06.2008 10:03:37.000 1213693417 general Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /limitcpu
17.06.2008 10:03:37.000 1213693417 general DldSrc set to inet
17.06.2008 10:03:37.000 1213693417 general Operation set to INST_OP_UPDATE_GET_PACKAGES
17.06.2008 10:03:37.000 1213693417 general Old version: 4b1 (1201)
17.06.2008 10:03:37.000 1213693417 system Using temp: C:\WINDOWS\TEMP_av_proI.tm~a01396 (281735M free)
17.06.2008 10:03:37.000 1213693417 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
17.06.2008 10:03:37.000 1213693417 internet SYNCER: Agent=Syncer/4.80 (av_pro-1201;p)
17.06.2008 10:03:37.000 1213693417 system Computer DnsName: nunnykirk
17.06.2008 10:03:37.000 1213693417 system Computer Ip Addr: 192.168.0.2
17.06.2008 10:03:37.000 1213693417 system Installed in: C:\Program Files\Alwil Software\Avast4 (281735M free)
17.06.2008 10:03:37.000 1213693417 internet SYNCER: Type: use IE settings
17.06.2008 10:03:37.000 1213693417 internet SYNCER: Auth: another authentication, use WinInet
17.06.2008 10:03:37.000 1213693417 package Part prg_av_pro-4b1 is installed
17.06.2008 10:03:38.000 1213693418 package Part vps-8061101 is installed
17.06.2008 10:03:38.000 1213693418 package Part news-4b is installed
17.06.2008 10:03:38.000 1213693418 package Part setup_av_pro-4b1 is installed
17.06.2008 10:03:38.000 1213693418 package Part jrog-3f is installed
17.06.2008 10:03:38.000 1213693418 general Old version: 4b1 (1201)
17.06.2008 10:03:39.000 1213693419 file SetExistingFilesBitmap: 1054->154->154
17.06.2008 10:03:39.000 1213693419 general GUID: 6363ab8e-b3d7-4d36-8c97-0c1964f7d29e
17.06.2008 10:03:45.000 1213693425 general Server definition(s) loaded for ‘main’: 184 (maintenance:0)
17.06.2008 10:03:45.000 1213693425 general SelectCurrent: selected server ‘Download940 AVAST Server’ from ‘main’
17.06.2008 10:03:45.000 1213693425 internet SYNCER: Type: use IE settings
17.06.2008 10:03:45.000 1213693425 internet SYNCER: Auth: another authentication, use WinInet
17.06.2008 10:03:46.000 1213693426 internet SYNCER: Agent=Syncer/4.80 (av_pro-1201;f)
17.06.2008 10:03:48.000 1213693428 internet Used server: http://download940.avast.com/iavs4x
17.06.2008 10:03:56.000 1213693436 general Server definition(s) loaded for ‘main’: 184 (maintenance:0)
17.06.2008 10:03:56.000 1213693436 general SelectCurrent: selected server ‘Download909 AVAST Server’ from ‘main’
17.06.2008 10:03:56.000 1213693436 internet SYNCER: Type: use IE settings
17.06.2008 10:03:56.000 1213693436 internet SYNCER: Auth: another authentication, use WinInet
17.06.2008 10:03:57.000 1213693437 internet Used server: http://download909.avast.com/iavs4x
17.06.2008 10:03:57.000 1213693437 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
17.06.2008 10:03:57.000 1213693437 package LoadPartInfo: jrog = jrog-3f returned 00000000
17.06.2008 10:03:57.000 1213693437 package LoadPartInfo: news = news-4b returned 00000000
17.06.2008 10:03:57.000 1213693437 package LoadPartInfo: program = prg_av_pro-4b1 returned 00000000
17.06.2008 10:03:57.000 1213693437 package LoadPartInfo: setup = setup_av_pro-4b1 returned 00000000
17.06.2008 10:03:57.000 1213693437 package LoadPartInfo: vps = vps-8061600 returned 00000000
17.06.2008 10:03:57.000 1213693437 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
17.06.2008 10:03:58.000 1213693438 internet Used server: http://download909.avast.com/iavs4x
17.06.2008 10:03:58.000 1213693438 file GetFileWithRetry: part-vps-8061600.vpu downloaded and verified
17.06.2008 10:03:59.000 1213693439 package Part vps-8061600 was set to be installed
17.06.2008 10:03:59.000 1213693439 package DeleteObsoletePackages: Removed part-vps-8061101.vpu
I get the error message with ashSimpl.exe - The instruction at 0x01f23368 referenced memory at 0x00000008. The memory could not be read - when I try to open Avast to update. The program itself appears to be working fine ie the icon saysavast on access scanner 7 provider 6 running