I have a purchased version of Avast. I bought it because my family is being targeted by a stalker that has been hacking our iphones and turning the computer cameras and microphones remotely. I used Avast and another anti-malware program to scan the computer for any malware and then turned all the inbounding and outbounding firewalls to maximum protection.
I also took the extra step of password protecting the avast program so that no changes can be made to it. Today, I tried to access the program, and found that my password had been changed. This could not have been done by any other user because I am the only one that lives in this house and uses this computer.
Now I have no access to avast, and the website says that it is offline. is there anything I can do to regain access again?
I was unable to download avastclear, it kept giving me network errors. I was able to download another copy of avast for a clean install. What I did was try to install avast a second time. It made me reboot like 3 times, and then when I went to uninstall it, it asked me for the password again - and this time, it worked.
I removed all copies of avast using the control panel in this way, and then reinstalled it from the file I downloaded. I password protected any changes to it again, this time with a longer password.
I have no idea how something like this happened. Who knows if it was a glitch or not, but hopefully just a glitch. Thank you all for your help. For someone in my situation, you have no idea how grateful I am.
