avast! pop-ups disappeared

Hello folks,

Just a minor buggy issue with my current avast install. I have a HP Pavilion g6 laptop, running Windows 8 64-bit with a 1TB hard disk and 6GB RAM, and an Intel Core i5 processor.

For the past 2 months, the regular avast pop-ups have disappeared (i.e. the info & update pop-ups). I’d normally see / hear one of these at least once per day. I have not changed any avast settings, and when I look at the current status I see that the virus database is actually keeping up to date. The pop-ups settings are as they always have been, but for some reason they have just stopped.

I run a full scan each week with avast and MBAM, and no major bugs have been found recently.

I guess that its not really a big problem, unless the warning pop-ups are also affected since I have found these very useful in keeping me away from dangerous webpages and email attachments.

Anyone else come across this?

MP

Try going to settings → messages.
Try enabling several messages (the ones that you expect are missing) and their sounds.

There is no Settings > Messages.
Please check before offering suggestions, guessing isn’t helpful.

@ MudPuddles
I know you said that you haven’t made any changes to the default avast settings:
But the one I’m thinking about here is enabling the avastUI, Settings > Silent/Gaming Mode.
Another being the avastUI, Settings > Updates - Update Options ‘Show notification box after automatic update.’

If you haven’t changed those - Try a repair of avast:
Control Panel, Programs & Features (not sure how you get there in win8), uninstall a program, select ‘avast! Anti-Virus,’ click the Uninstall/Change and select Repair, click next and follow.

You may need to reboot after the repair.

Thanks DavidR,

I have checked and Silent / Gaming mode is off, and the notifications option is on. I’ll try a repair and let you know how it turns out.

Thanks also I​:heart:Avast!, but there is no Settings > Messages option in the UI :wink:

MP

Hi again,

Sorry that this is reviving an old topic, but I wanted to close out the thread in case anyone else experiences the problem and finds themselves on this page after searching the forums.

A repair / reinstall didn’t work. Instead, the issue seems to have been caused by a file which MBAM found and cleared out an infected file called, funnily enough, popupblocker.exe. I had previously run MBAM but it didn’t find anything. It was only after I updated the MBAM database that it found that this file was infected, and removed it. Afterwards, the avast pop-ups became visible again.

So, lesson learned, and mental note made: keep your anti-malware programme up to date, and use it, dummy…!

MP

Thanks for the feedback.