Avast premier doesn't load details when I press details in notifications

system · 2017-07-22T16:23:19.000Z

I’m using windows 8.1 and I have a problem with my Avast premier.
First of all it doesn’t load details after I press Notifications>Details. (It shows loading screen and that’s it)
Second, when I right click file and press scan it shows loading and I don’t know if it is scanned because it keeps showing the “Loading…” screen.
Third, when I go Protection>Antivirus it STILL shows “loading…” screen and I can’t scan with my costume scans.
And last one, it takes about half an hour to make a smart scan because it stops at 14-15 % for a long time and when it is done it doesnt show me results or anything like that.

I tried deleting avast and reinstalling it and even repairing it but it didn’t help.
Hope someone can help me. :‘( :’(

Asyn · 2017-07-22T16:25:59.000Z

Other security related software installed…?
Which AV(s) did you use before Avast…?

Eddy · 2017-07-22T16:29:27.000Z

Did you use avastclear when deleting avast ?

system · 2017-07-22T16:32:13.000Z

Asyn post:2:

Other security related software installed…?

Which AV(s) did you use before Avast…?

I used AV free one .

system · 2017-07-22T16:34:37.000Z

Eddy post:3:

Did you use avastclear when deleting avast ?

No I had premier AV than I downloaded one more installation file from www.avast.com and installed it…

Asyn · 2017-07-22T16:34:47.000Z

IronK post:4:

I used AV free one .

Which one…?

system · 2017-07-22T16:35:56.000Z

Asyn post:6:

IronK post:4:

I used AV free one .

Which one…?

The Avast free antivirus

Asyn · 2017-07-22T16:36:55.000Z

Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
Reinstall Avast with the downloaded installer from point 1.
Reboot.

system · 2017-07-22T16:40:05.000Z

Asyn post:8:

Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe

Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)

Reinstall Avast with the downloaded installer from point 1.

Reboot.

Start Windows in Safe Mode ← What is that , and when I execute the avastcleaner do I need to restart and install Avast or execute the avastcleaner, install Avast and only then restart.

Asyn · 2017-07-22T16:43:38.000Z

Run the uninstaller in normal mode, it should ask to start/run in safe mode.

system · 2017-07-22T16:45:07.000Z

Asyn post:10:

Run the uninstaller in normal mode, it should ask to start/run in safe mode.

Should I uninstall Advanced System Protector and Launch One System Care which I don’t know how appeard

Asyn · 2017-07-22T16:47:28.000Z

IronK post:11:

Should I uninstall Advanced System Protector and Launch One System Care which I don’t know how appeard

Yep, get rid of both.

Eddy · 2017-07-22T16:50:07.000Z

Advanced System Protector and Launch One System Care = IOBit crap.

Perhaps first run a thorough cleanup with help of one of the malware removers first.

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