Have been using AVAST Premier Free ver for ~10 days running Windows 8. Then avast failed to load and when I attempt to start via icon shows …
HTMLayout.dll cannot be loaded to properly start GUI. Therefore process cannot continue.
I have run MS Safety Scanner with nothing found.
Ad-Aware Virus full scan - nothing found.
LavaSoft Reg Cleaner - shows one Uninstall entry (tried to uninstall AVAST several times - will not uninstall - gives same message (HTMLayout.dll cannot be loaded to properly start GUI. Therefore process cannot continue. ))
Have followed the following directions from previous avast forum post…
Step 1: Browse to the c:\Program Files\Avast Software\Avast\Setup
Step 2: Copy the HTMLayout.dll
Step 3: Browse to the c:\Windows\System
Step 4: Paste the HTMLayout.dll into this directory.
[/quote]
with no positive results - also tried copying HTMLayout.dll (as found in Windows Program file (Avast program) and pasting to System, System32 and SysWOW64 folders) with no results noted.
Windows Updated (set to automatic update) installed several updates in the past week including one to 8.1 - also includes MS Office 2013 update and IE 11 for 64 bit system.
Computer is MSI GT70
I inadvertently posted this reply in the wrong (but similar) thread. My apologies.
Thank You Eddy.
The uninstall went perfectly with both programs used as you directed. The ck of the Device manager shows nothing more of the Avast program. I downloaded another copy of the avast premier…and when I attempt to (re)install I still get the same error message.
GT70? Which one? The one I checked had unique BIOS updates for Win 7 and Win 8. All the latest 8.1 drivers installed? This is not an Avast issue IMHO. I assume you are trying to download and install the latest Avast version?
I downloaded and installed a copy of avast premier on the laptop the day I bought it and all worked fine for ~30 days. At some point around 4 days ago avast premier “quit” running and I could neither start, repair or delete it. Based on info I received in this thread I have now successful deleted the program but still am unable to get either the internet or standalone avast premier download to install.
I have followed all suggestions I have received here as closely as my abilities allow…
Still the same … HTMLayout.dll cannot be loaded… error message.
Did you use the removal tool as advised ??? Did you reboot your system prior to
attempting to install avast! Premier again ???
Do you have a license to register avast! Premier ???
I have used the removal tool several times along with a reboot after use. Have now also downloaded yet another virus program (360 Safe Global) which found 2 trogan.Generic and 2 HEUR/malware - all in the NetCache. These were quarantined with no apparent effect on the problem.
I have also now ran a Registry Cleaner (RegServe) several times. It does show a recurring File/Path References result which shows to be fixed but reoccurs every time I run the cleaner.
Lavasoft Registry Tuner shows an Application Paths problem and an Uninstall Entries problem - which also show to be fixed when I run the program, but return as before, each time I run the program…
all worked fine for ~30 days found 2 trogan.Generic and 2 HEUR/malware
Hmmmmm…I’d run MalwareBytes v2 Scanner and see what it finds.
The scanner & removal is free: https://www.malwarebytes.org/premium/ …only costs $$ to have the active protection…which works well with avast.
Sorry but one click fixes very often cause more harm than good.
If you run them on a regular basis, this may very well be the reason for your current problem.
If you’re using Windows 8, you can always do a non destructive repair.
You’ll at least keep all of your personal information.
I have never done anything but run avast prior to having this problem… I have run avast on a number of my previous laptops - probably my last 8 or 10 - and have only had a single problem with install which the avast help line took care of.
Within the last week, to replace the Free avast versions, I have loaded avast premier on 2 computers and bought a 3 computer license.When I attempted to get help this time with my current problem(s) - on both mine and my wife’s laptop which I finally got installed with the help of a friend - I was ( quite rudely) told that I could either purchase a 179.00 “help package/program” or format my computer.
I very much like avast and hope to resolve this without having to format my new laptop or spend 179.00 on what appears (to me) to be a problem that the “company” could/would assist me with.
The kind and knowledgeable people on this forum are my “last resort” prior to either taking the laptop to a real pro or just getting pissed and moving on the something else…
downloaded and installed a copy of avast premier on the laptop the day I bought it and all worked fine for ~30 days.
This should have been included in your first post. What OS was it running when you bought it? Did you upgrade to 8.1 afterwards. Again, have you updated all drivers to 8.1?
My apologies. I thought I had included that in my first post.
Have been using AVAST Premier Free ver for ~10 days running Windows 8. Then avast failed to load and when I attempt to start via icon shows …
Windows Updated (set to automatic update) installed several updates in the past week including one to 8.1 - also includes MS Office 2013 update and IE 11 for 64 bit system.
Computer is MSI GT70
