Avast Premier in CPU Resource For Idle Process

Avast Free Antivirus / Premium Security
1

Hello All,

I have a problem can for help assisted,
Why Avast Premier using to much resource for Idle process pc/laptop, not scan anything.
Does avast premier need so much resource for PC?
Screenshot Attached.

2
  • Which version of Premier…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3

The same issue appeared by me (shortly after updating to Nitro) (restarting all services of Avast do not help, system restart neither); the problematic service called by: Avast! System (32bit) Avast Service ! Now I am running a full system scan, maybe it will resolve this.
System: Thinkpad X230 Windows 10 pro Build:10586.494 Avast: 12.2.2276 Build: 12.2.3126.2

Csaba

4

Hello Asyn,

  1. I use Avast version 12.1.2272
  2. OS Windows 10 Pro 64 Bit, Build.
  3. No security precautions mounted besides anti virus avast premier
  4. No, I always use avast.

Recently avast premier to be heavy, formerly avast very light.
Whether leverage with version that i use?
My friend uses avast premier also very heavy to much resource PC.
My Friend use avast version 12.1.22.72, OS Windows 10 Home 64 Bit.

Hello pahi.csaba,
Sounds like fate we are the same , how to respond with avastteam help me and pahi.csaba.

Regard,
Dominic

5

Update to the latest version (12.2.2276): https://forum.avast.com/index.php?topic=189131.0

6

Screen Shoot Avast Premier and resource pc today.

7

As said, update to the latest version.

8

Ok Asyn,
I did upgrade version avast first, if still happens i update this information.

Regard,
Dominic

9

OK Dominic, report back.

10

Ok Asyn,
I have done avast update version , but the same resource proses pc 30%.
I think this very disturb the process on pc.

Screen shoot lastest Avast Update Version.

Regard,
Dominic

11

OK, let’s try a clean reinstall next…

  1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.
12

Ok Asyn,
I will do the way you and tomorrow i will come to give report about the result.
Hopefully this way lowered on my resource pc, if not successful i will also dizzy tell my client.
thanks Asyn until tomorrow.

Regard,
Dominic

13

You’re welcome, see/read you tomorrow.

Asyn

14

Hi, can you create memory dump while avast service is eating your cpu and send it me?

Thanks,
pm

15

Hello Asyn,
A way you still give the same no effect to resource , current resource pc the higher.
step by step I had done:
1.uninstall avast premier use ccleaner (Make sure avast leave no trail in pc)
2.Back Install Avast Premier, and insert licence.
3.Finish.

After finish I return check the process of being walk in pc, he was the same.

Hello Petr_Matrix,

I find no memory.dmp on my pc folder c:\windows\memory.dmp default file windows.
I found myself minidump.

Help Petr_Matrix give solution about this issue.

16

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

17

Asyn,
I already did, but this no response of avast support tool.
whether another solution for this asyn?

Regard,
Dominic

18

Hi Dominic, as Petr joined the topic, wait for his advice.

Cheers,
Asyn

19

Ok Asyn cheers, Help Petr_Matrix, I await solutions the best of the master.

Regard,
Dominic

20

Hi dominic.tann,
just find avastsvc.exe process in task manager (page details) when eating cpu during idling, right click, choose create dump (it will tell you where it will be stored) and send it to me.

Thanks,
pm