Avast Premier on PC Blocking Network Access by MAC

So, just installed Avast Premier on a PC (Windows 10).

Prior to this installation I could access the PC wireless and wired by my MacBooks to save pictures (JPG and RAW pictures) store documents, etc

Now, I am blocked from accessing the PC from the Mac’s. I called Customer Service & was told that there was nothing that could be done.

That is was a problem w/ Mac incompatibility & suggested that I get a bigger hard drive on my MAC (already 750 gig) or some other external storage devise. This is the does sound like B.S.

I do need help. I suspect the Avast firewall is causing a problem but Customer Service could not help.

Help!

The “customer service” you called is a third party and not avast.

Since this is about a Windows version of avast, you posted in the wrong forum.
The correct forum is > https://forum.avast.com/index.php?board=2.0

Configuring the avast firewall > https://www.avast.com/faq.php?article=AVKB25

It can make a difference if you have selected Public or Private for the network type.

ok, I’ll post my comments to another Avast forum.

But, the Customer Service was Avast. In fact, the customer service person advised me to uninstall Avast load my pictures and then re-install Avast. However, he could not tell me how to do this on a Windows 10 PC