Avast Premier SERIOUS Malfunction!

Avast Account / Subscriptions
1

Hello,

My debit card was debited $79 and confirmed by email from Avast below:

Your Avast Premier - 1 PC has been successfully renewed.

Thank you for continuing to trust Avast to care for your PC. We appreciate your loyalty.
You’ll find the details of your plan below.

Your Auto-Renewal Order Summary
Product
Avast Premier - 1 PC
Order ID 41483654900
Price charged $79.99
Automatically renewed to September 7, 2018

Now, the irony is, last night I got an alert that I was not protected and that I should renew my subscription (strange that, cos they practically took my money).

Anyway, I went back to that confirmation email and clicked on the link to check my order status, by signing in to avast.com/find-order with my login credentials.

I picked up an Activation Code, inserted that to my Avast, and once done I got a message that says that they’d sent the code to my email. Well, I NEVER GOT THAT EMAIL. And when I tried again today… NEVER GOT THAT EMAIL either!

Support has not responded to my email… since yesterday. Can somebody help?

Thanks

Anthony

2

Please post in the correct forum as this has nothing to do with the https://my.avast.com website.

3

Which IS the correct forum?

4

I think Eddy just likes winding people up, if not he is often just plain rude/blunt but not all that informative.

FWIW I would have posted your problem here as well.

I would suggest sending another email to customer.care@avast.com just in case yours did not get through.
If you received an email acknowledging receipt of your email then give them two or three days to have a
look at your account. I had a problem with SLVPN and my request for a refund was acknowledged and
actioned in less than three days. Hope this is more helpful than Es reply.

Ken Lines.