I paid for and installed Avast Premiere which has since expired.
During the time that I supposedly was protected by Avast Premiere, I got nailed by a virus, worm, trojan…whatever…it does not matter.
The question is, having received numerous renewal notices, why would I renew?
And does Avast Premiere remove viruses and the like or just “attempt” to stop them?
Hi Computer Weenie, welcome to the forum 
I am sorry you got infected, and hope you have sorted it out ?
But I would like to know how you got infected ?
And did you for example configure/use the Avast Sandbox properly to protect your Internet Browser(s) ?
Greetz, Red.
Start a new topic in V&W and post your logs there: https://forum.avast.com/index.php?action=post;board=4
There is no tool in the world that can detect/remove all malware.
Thank you.
It was sorted out months ago while I was still subscribed to Premiere.
It was sorted out by an Avast tech remotely, but he had one hell of a time getting rid of it. And I mean well over 5 hours. Mind you, I think they multi-task and work on many people’s computers while things are running and taking time to complete.
That service isn’t free and it is quite expensive.
Who knows how I got infected. It was likely (I am sure) through one of the free downloads, but from a proper site.
I do not know about Sandbox.
Plus why doesn’t Avast sell a whole package instead of piece meal?
I do not see much point to an anti-virus software if it also does not remove viruses.
If I am going to get a virus/malware anyways, why not save the $$$ and put it towards an annual service contract which I needed anyways to remove what Avast let in.
Makes sense?
And could they make that stupid “Verification” to post easier to read!!!
I do not see much point to an anti-virus software if it also does not remove viruses.It does, however malware removal is sometimes a bit more complicated then scan and remove
The malware world is not static, it is a cat and mouse game evry day and things change
Hi Computer Weenie
That was no Avast tech, but what Avast calls an “Outsourced Service”.
I call it “Third Party Support” and don’t recommend it.
Yes, sooner or later they will ask you to pay.
While, at least in my opinion, you can get better help here on the forum for free.
I was already afraid you would say that.
The Sandbox is part of Avast Anti-Virus paid products, and is for example meant to protect your Internet Browsers from malware infections, unwanted changes etc.
But a lot of people who buy the product have no idea how to use it in their advance.
Definitely something for Avast to think about.
But thank you for your feedback.
Greetz, Red.
Yet when I click on my Avast icon: “Blocks every virus and malware”.
I am just looking over some of the features for fun, like Avast SafeZone Browser.
I wonder if Avast does not collect the info you are looking at through that SafeZone Browser and then sell it to those I most often target. Hmmmmm.
Its one of the reasons why I do not use Google Chrome. I do not trust a large corporation like Google not to use that info for advertising purposes. When something is “free” (and even when not), there are always strings attached.