Avast premium 2015 completely blocked after the upgrade

Avast Free Antivirus / Premium Security
1

Hi, i’ll explain the big issue here. And sorry for my poor english in advance.

After i turned on my pc, Avast gave me the usual pop-up when he upgraded to a new version (or it wanted to, i don’t remember). So i clicked on the only button available to close the window (i think it was called “start now”) and then all the protections stopped working. So i went to the panoramic window of Avast to enable them all again with “solve everything” but nothing happened and this is weird because the first time i did the same things months ago, everything went fine. But now i can’t even turn on my firewall or upgrade it again from the software.

What can i do to solve this issue? :cry:

Thank you

I’ll attach the image of my antivirus status too. It’s in italian but i think it’ll explain well what i mean.

2

This is easily fixable via a clean install. The install seems to have become corrupt.

Note: It’s important you used the stub online installer from the one I linked… NOT the offline one.

Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn’t)

1.Download your version of avast! and the avastclear tool:
Avast Free Antivirus
Avast Pro Antivirus
Avast Internet Security
Avast Premier
Download Avast Clear Tool

  1. Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #3]
  2. Uninstall in safe mode using Avastclear. [Running Avastclear is normal mode will give a prompt to go into Safe Mode]
    Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle… if so, uninstall it and reboot.
  3. Install the version you downloaded.
  4. Reboot.

Note : If you have a paid license, insert the license key/activation code after the reboot at stage 6.

If you have any questions, please don’t hesitate to ask. It’s better to ask than make a mistake and start over again with the process.

3

So at stage 3 i have to delete only the yellow triangle ones or even other things if related to avast?

4

Up to you.

It’s important to delete the ones with the yellow triangles.

The rest of the avast! drivers are up to you.

5

Thank you, i’ll try.

6

Before that, since i had to erase it from my pc, i wanted to try a thing: using the repair tool i’ve found while i clicked on unistall in the control panel, it seems that solved the weird issue. Now it’s upgraded and works perfectly as alwais so i think to leave the unistall process for when that function won’t work anymore. That’s why i keep those files you gently linked to me just in case. I’ll come here again for other issues if they’ll born.

Thank you for your quick help, i really appreciated it. :slight_smile:

7

You’re welcome.