Avast Premium Security v19.7.2388 Mail Shield will not turn on.

[swc-it]

I updated to the current version of Avast Premium Security v 19.7.2388 - b 19.7.4674.524 and the Mail Shield will not turn on. I can toggle the on / off switch but it immediately turns back off. This is a Win 7 x64 machine. I have tried the Repair App option several times as well as the Reset To Default option of the settings but the problem persists.

Any suggestions to resolve this issue are appreciated.

[swc-it]

I did a complete uninstall of Avast today, ran the Avast Clean tool in Safe Mode, then reinstalled Avast. I did not restore settings. The mail shield will not turn on.

[rocksteady]

I have 19.7.2388 (build 19.7.4674.526) on Win10 1903. Whilst I do not seem to have been affected by it, there are other reports of mail shields issues on here:
https://forum.avast.com/index.php?topic=229190.0
https://forum.avast.com/index.php?topic=229043.0

[schmidthouse]

There are some users with this issue however No issues here with latest Avast Premium and Win 10 1903

[swc-it]

I submitted the issue to avast support & they replied with:

This issue is currently being investigated by our development team, it is probably caused by a bug in the latest version of Avast Antivirus. Once the fix is available, it will be released through the regular program or micro update.

In the mean time you can try this workaround:
Install the Anti-spam component.

[Asturias7]

Still hasn’t been resolved. Mail Shield is off after every reboot. Plus, even if it’s turned on after, emails aren’t being scanned.

[lukor]

Hello guys, we believe this issue was fixed in version 19.8. Could anyone confirm?

Thanks!

[Géry6]

Version 19.8.2393 (build 19.8.4793.541)
today october 23 2019 still not fixed,that is on my Windows 7 PC.

On my laptop Windows 10 same Avast → no issues. ???

Géry

[Asturias7]

@lukor post:7

Hello guys, we believe this issue was fixed in version 19.8. Could anyone confirm?

Thanks!

I’m using Win7 (at least until the end of Jan, 2020) and it is not at all fixed. Seems this is a problem for Win7 users in general.
Win10 users don’t seem to have this problem. I wonder if Avast will ever do something to correct this issue… ??? :

[YahayKa]

try to reinstall the software however you should uninstall it properly by using the uninstaller software of avast product : https://files.avast.com/iavs9x/avastclear.exe

[Asturias7]

@YahayKa post:10

try to reinstall the software however you should uninstall it properly by using the uninstaller software of avast product : https://files.avast.com/iavs9x/avastclear.exe

I did this three times, plus I cleaned everything Avast from my PC, including all traces of Avast in my registry and folders in AppData, etc… reinstalled, but the Mail Shield problem persists.

[avastuser3249]

@Asturias7 post:11

@YahayKa post:10

try to reinstall the software however you should uninstall it properly by using the uninstaller software of avast product : https://files.avast.com/iavs9x/avastclear.exe

I did this three times, plus I cleaned everything Avast from my PC, including all traces of Avast in my registry and folders in AppData, etc… reinstalled, but the Mail Shield problem persists.

Hi,

Could you please generate a support package and post the file id here.
How to: https://support.avast.com/en-ww/article/Submit-support-file
Thank you

[Asturias7]

@r@vast post:12

@Asturias7 post:11

@YahayKa post:10

try to reinstall the software however you should uninstall it properly by using the uninstaller software of avast product : https://files.avast.com/iavs9x/avastclear.exe

I did this three times, plus I cleaned everything Avast from my PC, including all traces of Avast in my registry and folders in AppData, etc… reinstalled, but the Mail Shield problem persists.

Hi,

Could you please generate a support package and post the file id here.
How to: https://support.avast.com/en-ww/article/Submit-support-file
Thank you

Done

[DavidR]

@Asturias7 post:13

@r@vast post:12

@Asturias7 post:11

@YahayKa post:10

try to reinstall the software however you should uninstall it properly by using the uninstaller software of avast product : https://files.avast.com/iavs9x/avastclear.exe

I did this three times, plus I cleaned everything Avast from my PC, including all traces of Avast in my registry and folders in AppData, etc… reinstalled, but the Mail Shield problem persists.

Hi,

Could you please generate a support package and post the file id here.
How to: https://support.avast.com/en-ww/article/Submit-support-file
Thank you

Done

Did you record the file id ?
Posting that file id here will help Avast link that to your post here.

[Asturias7]

@DavidR post:14

Did you record the file id ?
Posting that file id here will help Avast link that to your post here.

Yes I did.
KD65O5

[avastuser3249]

@Asturias7 post:15

@DavidR post:14

Did you record the file id ?
Posting that file id here will help Avast link that to your post here.

Yes I did.
KD65O5

Hi, I cannot find KD65O5 but I did find K65O5, is this perhaps the one?

[Asturias7]

@r@vast post:16

Hi, I cannot find KD65O5 but I did find K65O5, is this perhaps the one?

Hello, yes. That is the one, it was my typo. Apologies.

https://i.ibb.co/WWZsNxM/Screen-Shot-10-25-19-at-04-12-PM.jpg

[Dennis234]

Has this been resolved? Windows 7 , uninstalled Avast , reinstalled avast and still the Mail shield will not turn on.

[Asturias7]

@Dennis234 post:18

Has this been resolved? Windows 7 , uninstalled Avast , reinstalled avast and still the Mail shield will not turn on.

NO, and it seems that NO ONE in Avast cares. >:(

[avastuser3249]

@Asturias7 post:19

@Dennis234 post:18

Has this been resolved? Windows 7 , uninstalled Avast , reinstalled avast and still the Mail shield will not turn on.

NO, and it seems that NO ONE in Avast cares. >:(

Hi,
We do care and we are still working on it. We are sorry for the delay. Please bear with us.