Avast Pro 2015 update - java applet no longer working

Avast Free Antivirus / Premium Security
1

After Avast updated itself on my PC yesterday to 2015, a website that I use with a streaming monitor no longer works. It says that it is being blocked by my antivirus program. I have added website urls into the exclusions but not resolved the issue.

My other issue, more worrying, is that I called the Avast support line. The lady (Cindy) completely ignored the issue I had, asked for remote access of my PC, told me that I had serious infections etc and tried to sell me a service to clean it all up for £179.99. Absolute disgrace!

Can anyone here help with the java problem. Many Thanks

2

What os/sp?
What exact version of avast?
Any other security (related) software installed (or had in the past)?
What do you mean with “streaming monitor”?
What url(s) is(are) blocked?

3

Windows 7 Ultimate - Service Pack 1
Avast Antivirus Pro 2015
No other security related software current or past
http://uk.advfn.com

They offer a live share price monitor, with streaming share prices. Since the 2015 update yesterday the streaming no longer works.

I receive the following pop up message when running their troubleshooting.

Application Blocked by Security Settings
Name: JavaDetect
Location: http://uk.advfn.com

Your security setttings have blocked an untrusted application from running

It works OK if I turn of the Avast shields

4

This sounds more like a well known change in the java settings and not a problem with avast.
https://www.java.com/en/download/help/java_blocked.xml

5

The problem only occurred immediately after Avast upgraded to 2015 version. My Java application is up to date (Version 7 Update 71) and I have had no previous issues.

Why does it work if I disable Avast?

6

I have done a system restore and rolled back to Avast 2014 version. All working fine again.

The problem was definitely being caused by 2015 upgrade.

From all the posts on here it seems that the 2015 upgrade is causing a lot of issues.

7

Have you done as being told in the link I gave you before doing a system restore?

8

Yes I did - but no change.

The problem is not with java but with Avast 2015.

As said before, the problem began immediately after the 2015 upgrade. If I disabled Avast it worked fine. I uninstalled and then re-installed Avast 2015 - still the same issue.

I have now rolled back to 2014 and all OK.

The common denominator is that it doesn’t work with Avast 2015.

9

Did you use the uninstall tool to remove avast?

10

Yes - used the uninstall tool in safe mode

11

Strange, because the site is working fine for me with the latest version of avast.

Please mention the EXACT version of avast 2015.
There are multiple, including some beta versions.

12

As I have now rolled back to Avast 2014, I cannot tell you anything more than Avast Antivirus Pro 2015

I have no problem loading the advfn website. As a registered member, I have a monitor streaming live, real-time share prices. That is the bit not working. The monitor fails to load as java has been blocked.

Is that part working for you?

13

I don’t have a account there.
If you login to that site, are you on a https site?
If so, I suspect that it is the ssl scanning in avast 2015 that is blocking it.
I can say for sure that avast 2015 is not blocking java.