Avast Pro 2016 crashes my XP sp3 laptop

system · 2015-11-11T21:49:33.000Z

Just bought 2016 Avast Pro for my XP sp3 laptop. Had Avast 2014, a paid version, before and worked fine.
After installing the new Avast Pro my machine boots normally, desktop shows for several seconds then a blue screen for 1 second, (too quick for me to see what it is saying), then the computer reboots, desktop appears, blue screen then reboot again. This in a continuous loop.

What the H*LL is going on with Avast?? How do I stop this??

Thanks in advance!

Eddy · 2015-11-11T21:59:03.000Z

Perform a clean installation of the latest avast version (2016)

Pondus · 2015-11-11T22:00:18.000Z

try a New clean install

remove With this https://www.avast.com/uninstall-utility

Install file here https://forum.avast.com/index.php?topic=178580.0

system · 2015-11-11T22:14:27.000Z

Thanks Pondus,
How do I do a clean install? I can’t get the computer to stop the continuous rebooting.
I can boot up in safe mode but no connection to internet to download anything.

Sorry, I’m not as computer savvy as the others on this site.

Pondus · 2015-11-11T22:25:03.000Z

when in safe mode are you able to uninstall avast the normal way?

when done, boot to normal and use the Tools linke to

Eddy · 2015-11-11T22:38:21.000Z

Boot in safe mode with network options, or download the tool on a working system and transfer it to yours. (usb stick)

system · 2015-11-11T22:58:28.000Z

Pondus,
I haven’t tried to uninstall Avast from Safe mode, (It just dawned on me that Avast might be why this is happening). I’ll try that from Safe Mode.

Eddy: The tool you are referring to is the https://www.avast.com/uninstall-utility? If I put that on a USB thumb drive, click on it, then it will run in safe mode and perform a clean up of Avast? If that is successful does that mean I can’t use the Avast program on that computer?

Eddy · 2015-11-12T12:27:19.000Z

If the tool is successful, it means that avast has been removed.
If you want to use it again, you will have to install avast.

Don’t know if it will work in safe-mode…
http://malware.ache.nl/dl.php
Download DAR
It will disable the automatic reboot for Windows XP so you can see what is on the BSOD

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