I’ve seen people discuss this here before - in fact I learned how to fix it from these forums. However, now that Avast Pro has stopped updating for the third time I wanted to reach out here to see if there’s a different and permanent solution to this. Uninstalling and reinstalling is no longer an option, not for a paid version of Avast. Note that I can still update manually without an issue - I understand that this often isn’t the case when this happens and in fact it’s happened to me in the past but at this point the manual update will work for me, just not an automatic update.
My update settings are Automatic for the databases and Manual for the program. My OS is XP Pro SP3. I’m running Avast Pro 4.8. And I understand that I may or may not be subject to a 7 day wait because the updates are random (is this true even for the paid version?) but each of the last three times this has happened I’ve fallen well outside of the 7 days.
I think yes, it rules both Home and Pro versions.
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
Are you saying the virus database stop updating?
There is no 7 day cycle for VPS updates as you have that set to auto.
Having set Program updates to Manual, there is No cycle, you have effectively disabled program updates until you manually check for a program update. The default setting for program updates is ‘Ask.’
What is your firewall ?
Do you use a proxy to connect to the internet ?
You might want to delay the update check and see if that helps as it would be trying to check whilst there is a lot going on, e.g. when your connection is first established.
You most certainly need a firewall.
– DELAY AUTO UPDATE
You need to edit (using notepad) the [InetWD] section of the C:\Program Files\Alwil Software\Avast4\Data\avast4.ini file and add the following line (depending on your connection type enter one or other of the Bold lines below):
Dial-up connections, add this line: RASWaitSeconds=180
Broadband connections, add this line: AlwaysConnectedWaitSeconds=180
[InetWD]
AlwaysConnectedWaitSeconds=180
Or
RASWaitSeconds=180
When complete save the changes, avast’s self-defence module will ask for confirmation, etc. answer Yes.
The figure is seconds and the above equates to two minutes, you could try that and adjust upwards if required, 240, 300, etc.
Not by me, other than nothing was downloaded and there were no retries, but it is too limited, which is why Tech suggested the last 300 lines of setup.log file.