Avast Pro Antivirus - issue with "Home Network Security" and "Performance" scan

system · 2017-01-15T00:23:04.000Z

Good day. When I run the fully updated (virus and engine 170114-0 and program 12.3.2280(build 12.3.3154.23) Smart Scan the report indicates that I have network threats and “Performance Issues”, but when I press the “Resolve All” button, I get an empty screen labeled “Step 1/1: Network Threats” with a “Next” button on the bottom. Pressing Next takes me back to the Smart Scan page saying I still have some issues with a “Rescan” option. If I try the standalone scan of the network, I get a blank page, and if I try the standalone performance scan it tells me it’s found problems and a little cop caricature but nothing to click on to clean anything up. Please advise.

Asyn · 2017-01-15T07:53:11.000Z

ah.clem post:1:

If I try the standalone scan of the network, I get a blank page…

Repair Avast:

Control Panel → Add/Remove programs → Avast
Click on ‘Repair’.
Follow instructions.
Reboot.

Eddy · 2017-01-15T08:03:26.000Z

CleanUp will only work if you have a subscription for it.

system · 2017-01-15T17:27:00.000Z

INCORRECT NOW → Ran the repair; now Avast will not connect. Every time I try to connect I get a prompt to upgrade to Avast Secureline, but no connection. Advice?

My error; after repair, Avast is now connected; the lightbulb showing the X that I was clicking on to see what was up with Avast must be only for Secureline. Home Network Security scan is now working correctly. Thank you, Asyn.

@Eddie: Thanks, did not know that information.

Asyn · 2017-01-16T04:05:13.000Z

You’re welcome.

Announcements