i posted a comment for this on german part of this portal and i’ll post its translation here:

i think this discussion is questionable and the free vouchers given should not cause such trouble:
a) the features that Anti-Theft / Theft Aware or AMS had all the time since release (+ web portal and so on) are still completely free
b) if there had existed a online service for Theft Aware like it is now existing freely for Anti-Theft we would have had changed our license model as well (constant costs go not in hand with one time payments) - we even could not have provided the free online portal as existing now as cost structure was much more important
c) our premium version only contains nice-to-have features. if compared to competition thats a big difference. E.g. lookouts free functionality is basically crippled in free version. honestly our free version is “their” premium version.
d) I now put my effort into getting some bonus for our former customers - and i think the bonus is non-trivial. disregarding that we see flames which i do not understand

so my question: should i have saved my energy and effort i put on the table for our customers?