avast pro not showing subscription info after update

Avast Free Antivirus / Premium Security
1

So I updated avast pro program to the latest via- GUI and now either through tray icon or program itself when i click on my subscription info, program closes itself.
Clean installation had no effect, the same scenario.
Any help will be greatly appreciated
Thank you

2

Same here

I upgraded my license for 3 computers, and had troubble to insert the new license to all my 3 Computers
After i upgraded to the latest version (2015.10.2.2214), my license funktion does not work on any of them.
Everything is ok in my.avast.com (there are the computers using the new license).

/Claes

3

OK if i’m understanding correctly

my license funktion does not work on any of them

So if you right click with your mouse on tray icon on “Subscription Information” is it doing anything or if you open avast and go to settings/Subscription and click on it, does your avast closes itself, that’s what mine does >:(

4

Hi Vapor :slight_smile:

Try a repair of Avast! :

  1. Start - Control Panel - Add/Remove Programs - Avast! - Change.
  2. Repair.
  3. Follow the instructions.
  4. Reboot.

Greetz, Red

5
Hi Vapor :)

Try a repair of Avast! :

  1. Start - Control Panel - Add/Remove Programs - Avast! - Change.
  2. Repair.
  3. Follow the instructions.
  4. Reboot.

Greetz, Red

Hi,
I did that already I also did clean install using avast uninstall utility in safe mode.
I fail to mention, right after fresh install or even update through GUI it worked until I reboot, than its back to be the same scenario, this have never happen before :stuck_out_tongue:

6

Really strange.

I will try to get some attention to this.

Greetz, Red.

7

It is very strange ???
Thanks for the help

8

Well, I follow instruction that was giving to me by avast support person, it was quick response that was nice, the procedure I have already done yesterday so I’ve done it again and the same end result.
It shows subscription until I reboot.
I haven’t change any hardware, software all PC settings are the same so I tend to believe it might be new version of avast related, maybe?

9

@ Vapor,
You never mentioned the OS your running or what other security related programs are on your system ???

10
@ Vapor, You never mentioned the OS your running or what other security related programs are on your system ???
Windows 7 x64 and Outpost Firewall Pro. This have been running nicely for several years and like I have mentioned earlier, nothing was change, modified. As a matter of fact I run Deep Freeze Enterprise on all of my machines for years, so there will be no changes in a slightest way to the system configuration, the issue beats my curiosity, is the new version solely the issue :-X :(
11

Deep Freeze prevent changes so how did you update ??? Did you leave Deep Freeze off long enough to go through the install and a reboot. Also, long enough for the firewall changes to allow the new version of avast access through the firewall ???
Deep Freeze is nice, I use it at the Senior Center but, it can be problematic when it comes to adding, updating, changing or removing anything.

12

:slight_smile: Don’t get me wrong I appreciate your help and please don’t take offense to my reply but Its common sense to thaw deep freeze prior to new software installation or changing any configuration in your PC, otherwise changes will revert upon reboot.
I have been using deep freeze since pretty much the release of the first version, therefore I am active beta tester for Faronics .
During install ( PC thaw state) you monitor what’s installed and what registry is been changed, which all that is done through anti executable and firewall itself, there are other methods to compare whole registry prior and after installation to make sure that nothing else got changed other than what your installing but that’s most time extreme monitoring which is not necessary.
Anyhow, there is a lot of people that don’t know much beyond basic computing but this issue investigation is beyond simple steps, there is more to it that avast engineer need to look at.
I just reloaded an image of my previous windows install with earlier avast version and all works as intended and again I updated via- GUI and also did clean Install…problem persists :frowning:

13

I have the same problem and I have done these things too.

I have updated win 7 and Avast internet security.

Thanks,
josafa

14

A Japanese user reported the same issue.
Reinstall using uninstall tool does not solve this.

15

I also now have same problem.
I click on subscription in GUI program closes.

If i right click avast orange ball, in sys tray, it goes through the process, but does not open, subscription information.

I did a clean install on the 4th of March to version 2015.10.2.2214, have had no problem till today.

16

I decided to try another clean instal.
For me it has fixed the problem.
If it returns i will repost.

17

I have the same problem, when I have uninstalled it, it works untill turn the computer off, and the next day, it’s the same problem as before uninstallation.

18

I did a reboot after reinstalling avast, all worked okay.
Thought i do another reboot, and behold problem has returned for me as well. :frowning:

19

I’m glad I’m not alone :slight_smile: :smiley:

20

if it re-appears please try to check your installation with - http://public.avast.com/supp/util/avastsupportR2.exe
It might be helpful to generate and submit the Support file/package for diagnoses.

thank you