avast pro update leads to crash! who can help?

Viruses and worms
1

Hey everyone,

yesterday I updated my avast pro (running on windows vista). it’s generally doing this automatically, but as i’m now on the road, i had to do it manually. anyways, following the update, everything shut down. after several attempts (and strange booting record: failure in file 9) i managed to get the system running again. however, i noticed the following changes: avast has turned off almost all real time shields and i can’t get them back on. the help button has stopped functioning. i have no system restore point which is really weird as i used to have this. and microsoft word is not running anymore. anybody knows how to get the system back on track? all updates on avast pro have stopped working. should i reinstall the whole thing? how to do this? I ran a virus scan this morning and nothing came up (version 5.0.864, 110102-0, release date 02-01-2011)

thanks for all replies!

2

after several attempts i managed to get avast pro upated, however still weird error messages regarding windows applications appear on the screen from time to time. anybody has similiar experience? where did my restore point go? word is still fucked… what to do now?

3

You posted in the wrong section…
Uninstall current version using this http://www.avast.com/uninstall-utility You will see instructions on how to use it on that page.
Download Avast and reinstall:
Free AV: http://files.avast.com/iavs5x/setup_av_free.exe
Pro AV: http://files.avast.com/iavs5x/setup_av_pro.exe
Internet Security: http://files.avast.com/iavs5x/setup_ais.exe

4

thanks, mikael, i did so and all is back on track… however, i’m really happy that i do use a back-up harddrive for my data, quickly things can go terribly wrong… thanks again, boom shankar!