Avast problem with Siemens telephone

Avast Free Antivirus / Premium Security
1

I use Avast Home 4.6.763 and have a Siemens CX65 telephone. I use the phone software that came by this phone to get data from it in windows explorer. But I have troubles with that and Avast, explorer gets slow and crashes eventually when I try to access my phone. When I turn off the Avast standard shield, everything is normal, no crashes, no slowness.

So I was wondering, is this a Avast problem of is it in my phonesoftware? I remember not having this problem when I just had my phone, so it probably went wrong when I upgraded my Avast at one day. If it’s an Avast bug I hope it can be fixed.

PS. Avast is an awesome virusscanner! ;D Keep up the good work :wink:

2

What is your operating system?
Do you have any more information about the crash? (module, address, …)

3

Ok, here’s some more information:

My pc is an Athlon64 3000+, 512MB DDR, 60GB HD, Radeon 9550 (256MB)
Operating system is Windows XP SP2 with all updates installed

What happens is that when I plug the cable of my phone in and go to explorer, normally a pictogram with Data on it appears quite fast, but now it takes a lot longer. Then when I click on Data it seems to take forever before the directories appear. When it finally appears and I click on a directory, explorer is not reacting anymore. ashServ.exe takes about 60-70% cpu-usage :o (normally 0%). Then I stop Avast’s standard shield and immediately everything is fine again, explorer reacts again and I can browse my data.

Hope this is enough information :slight_smile:

4

Does the avast! tray icon spin when ashServ.exe uses 60-70% CPU?

5

Yes.

6

OK, the obvious question follows :wink:
What is the Standard Shield scanning then? If you open the On-access protection window (by leftclicking on avast! tray icon), switch it to detailed view (if it’s not expanded already), select Standard Shield and watch the “Last scanned” item - what is there? (at the moment of high CPU usage)

7

It is continually scanning log files of the Siemens Mobile Phone Manager and the number of files scanned is raising very fast.

Same problem when starting the Mobile Phone Manager program. There are no options to reduce logging or turn it off.

8

I guess the Siemens software is doing some heavy log writing, opening and closing the file many times sequentially.
I suggest to put the log file path into the list of Standard Shield exclucions (the last page of its settings) to prevent the scanning.

9

I had good hope that would solve the problem, but after adding it and even after rebooting, it still kept scanning those logs ???

10

What is the log path and what exactly did you put into the list of exclusions?

11

Path=C:\Program Files\Mobile Phone Manager\temp\logs

And I copied that path and added it to the exclusions list.

12

“logs” is the filename, or the last folder?
If it’s the last folder, you should put
C:\Program Files\Mobile Phone Manager\temp\logs*
into the list.

13

That does the trick ;D

Thanks, another problem solved by the great support of Avast :slight_smile: