Avast Problem

Avast Free Antivirus / Premium Security
21

For further investigations of your problem please answer some questions:

  • Which OS? (32/64 Bit - which SP) Windows 7 Home Premium 64 bit idk what service pack idk even how to check which one i have
  • Which program version (8.0.1489 is the latest)?i had the latest version i don’t know which one because i already uninstalled avast internet security because it made me problems and it still does
  • Other security related software installed?advanced system care,malware bytes anti malware, and now from few minutes ago microsoft security essentials
  • Which AV program was installed before? And how was it uninstalled?Avast i uninstalled it with control panel<programs and uninstalled succesfully

just want to add, i can’t update microsoft security essentials and i don’t have any protection program turned on right now.
probably because half of things before avast remembered to block from microsoft but i don’t know why does my programs keep losing connection also like Steam.

22

Ah, i missed this. :o

23

Which version of Advanced System Care do you have installed? Free, Pro or Ultimate?

DJBone

24

i’ve PRO one

25

Hmh, maybe this caused some problems. Could you please uninstall it, restart your PC and check if Microsoft Security Essentials is further blocked.

DJBone

26

nothing changed

edit: now it updated microsoft essentials
but still when im browsing some links which could open before now doesn’t or it takes too long to open them,why is that?

27

Advanced System Care could have changed some network settings to “boost” your performance.

DJBone

28

i don’t have boost turned on. and i didn’t have.
because i’m not doing something which would need boosting so i never used it.(asc boost)

29

Sometimes those programs change settings without your intention.

DJBone

30

okey but how do i fix these things with slow loading/not loading?
[s]and also i can’t solve windows update problem

Windows Update error 80072efd[/s]

i’ve re installed advanced system care and it cleaned up my registry from errors and windows update now works

31

Hopefully you have an image backup available that was created before you allowed Advanced System Care
“fixed” your computer and can restore it to that state.

32

Hi could you explain clearly exactly what problems you are experiencing

Please try not to use slang terms or text speak as I am a silly old duffer :slight_smile:

Download OTL to your Desktop
Secondary link

[*]Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.

https://dl.dropbox.com/u/73555776/OTL_Main_Tutorial.gif

[*]Select All Users
[*]Under the Custom Scan box paste this in

netsvcs
BASESERVICES
%SYSTEMDRIVE%*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
c:\program files (x86)\Google\Desktop /s
c:\program files\Google\Desktop /sdir “%systemdrive%*” /S /A:L /C
CREATERESTOREPOINT

[*]Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
[*]When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
[*]Post both logs

33

Here take a look there are 2 logs in same pastebin post

http://pastebin.com/NdY8xaaJ

oh and btw just to comment this

[ Application Events ] OTL encountered an error while reading this event log. It may be corrupt. OTL encountered an error while reading this event log. It may be corrupt. OTL encountered an error while reading this event log. It may be corrupt. OTL encountered an error while reading this event log. It may be corrupt. OTL encountered an error while reading this event log. It may be corrupt. OTL encountered an error while reading this event log. It may be corrupt. OTL encountered an error while reading this event log. It may be corrupt. OTL encountered an error while reading this event log. It may be corrupt. OTL encountered an error while reading this event log. It may be corrupt. OTL encountered an error while reading this event log. It may be corrupt.

it’s because i don’t have windows event log service on,i disabled it because it makes some of my games lagg.

34

You have MSES on at the moment running. When you try to install Avast what errors do you get ?

I see that you have not yet installed SP1 and are still running IE8 I would recommend upgrading both to enhance your security

35

actually,I Never had any errors when i installed avast
and i’ll re install it right now.(hopefully it will give me same license that i had before uninstallation without using 3rd computer in the license)

oh and yeah few months ago when i installed windows update SP1 my computer was laggy as hell and i had to re install windows to fix that so i’m afraid to download that update.More like instead of afraid it would be “not sure”.

36

Prior to updating to SP1 it may be worth running the system update readiness tool http://www.microsoft.com/en-gb/download/details.aspx?id=20858
This will ensure that the system is OK prior to installation

37

okey.I’m downloading that
and i installed and putted inside my license.
so it used 2nd computer in license now?because i uninstalled it once(yesterday) and one computer was not used

38

Yes it is only active installations that count on the licence

39

now it says this

Initializing installation... done! Installing Hotfix for Windows (KB947821) (update 1 of 1)...

and the loading bar is almost at the end but it doesn’t move at all for now.I’ll edit this post when it’s done.

EDIT:

It installed successfully now i go to reboot computer because i need to reboot it to install avast completely

40

now my computer is a lot SLOWER because of the UPDATE
what can i do now to fix that lagg and slow loading/boot ?

also to comment avast core version is 130805-0
and program version is 8.0.1489

and for some reason i don’t see avast icon,it looks like this

http://www.upload.ee/image/3493404/avastnotfoundicon.PNG