Avast Program Update Has Stalled in step 2/3

system · 2014-01-24T15:58:32.000Z

During the update of the Avast program, the update process is stuck on step 2/3 , downloading file: servers.def.vpx

I currently have Avast Free version 8.0.1489 running on XP Pro, Service Pack 3, Build 2600, on a 32 bit processor. My firewall is off, and I do not have any other virus software.

How can I fix this issue?

Alikhan · 2014-01-24T16:35:13.000Z

I’d recommend a clean install to v9.0.2013

Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn’t)

http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #4]
Uninstall in safe mode using Avastclear.
Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn’t) - reboot.
Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle… if so, uninstall it and reboot.
Install the version you downloaded.
Reboot.

system · 2014-01-24T16:54:09.000Z

Thanks for your response. Right now I cannot take the time to follow these steps (family emergency), but I will use them to do this update at a future time.

Alikhan · 2014-01-24T16:56:08.000Z

Beachwalker9 post:3:

Thanks for your response. Right now I cannot take the time to follow these steps (family emergency), but I will use them to do this update at a future time.

That’s fine.

Take your time.

jimb11 · 2014-01-24T17:17:48.000Z

Alikhan: where do you keep finding these online installers? Avast never list them when they do a new version release.

system · 2014-01-24T17:19:43.000Z

Get the links from here
http://forum.avast.com/index.php?topic=145192.0
And add _online to the end. As simple as that

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