When I try to scan a file,a pop up appears saying “Error program cannot load storage.The system cannot open the device or specified file.”
I tried scanning different files and also I rebooted my PC to diagnose the problem but failed to solve the problem.
Did someone experienced this before?
Any solutions?
We will need more information to be able to help you:
- Which OS are you using? Is it up to date?
- What avast! version and VPS file (virus database) number?
- Which actions have you taken to try solving the problem?
- Do you use a firewall? Which one?
- Do you have any other antivirus installed in your system? Did you have in the past?
- Any other security programs that could interfere?
Seems that your avast installation is corrupted… maybe you try to repair your installation:
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?