avast random no start at boot up

Avast Free Antivirus / Premium Security
1

ok im a noob here wasnt sure where to post at ive been randomly having a issue that when i boot the pc avast wont turn on its icon is in the tray with a red x on it i can manually turn it on i have comodo firewall ad-aware spybot and i run malwarebytes once and a while i think thats what its called something is probably interfering at start up i ran the aswMBR i have the log before and after it Fixed things but when i rebooted the pc after the fix i had to manually start avast so that was a no go this has ben going on and off for several months i thought it was fixed when i updated to the latest avast and it was fine for a couple weeks and it came back dont know what to do now so im trying here thanks for the help

heres the log before the FIX

aswMBR version 0.9.8.977 Copyright(c) 2011 AVAST Software
Run date: 2011-07-28 14:32:27

14:32:27.441 OS Version: Windows x64 6.1.7601 Service Pack 1
14:32:27.441 Number of processors: 3 586 0x502
14:32:27.442 ComputerName: MIKE-PC UserName:
14:32:55.271 Initialize success
14:32:55.443 AVAST engine defs: 11072800
14:33:07.112 Disk 0 \Device\Harddisk0\DR0 → \Device\Ide\IdeDeviceP0T0L0-0
14:33:07.112 Disk 0 Vendor: WDC_WD400BD-75JMC0 06.01C06 Size: 38146MB BusType: 3
14:33:07.127 Disk 1 \Device\Harddisk1\DR1 → \Device\Ide\IdeDeviceP0T1L0-2
14:33:07.127 Disk 1 Vendor: Maxtor_6L100M0 BACE1G20 Size: 95611MB BusType: 3
14:33:07.143 Disk 2 (boot) \Device\Harddisk2\DR2 → \Device\Ide\IdeDeviceP2T1L0-5
14:33:07.159 Disk 2 Vendor: WDC_WD800JB-00JJC0 05.01C05 Size: 76319MB BusType: 3
14:33:07.174 Disk 2 MBR read successfully
14:33:07.190 Disk 2 MBR scan
14:33:07.190 Disk 2 Windows 7 default MBR code
14:33:07.205 Service scanning
14:33:09.140 Service sptd C:\Windows\System32\Drivers\sptd.sys LOCKED 32
14:33:09.826 Modules scanning
14:33:09.826 Disk 2 trace - called modules:
14:33:09.857 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys >>UNKNOWN [0xfffffa80054c12c0]<<
14:33:09.873 1 nt!IofCallDriver → \Device\Harddisk2\DR2[0xfffffa8006520060]
14:33:09.889 3 CLASSPNP.SYS[fffff8800180143f] → nt!IofCallDriver → [0xfffffa80063059b0]
14:33:09.889 5 ACPI.sys[fffff880010257a1] → nt!IofCallDriver → \Device\Ide\IdeDeviceP2T1L0-5[0xfffffa8006398060]
14:33:09.889 \Driver\atapi[0xfffffa80062e0540] → IRP_MJ_CREATE → 0xfffffa80054c12c0
14:33:10.185 AVAST engine scan C:\Windows
14:33:11.620 AVAST engine scan C:\Windows\system32
14:34:48.465 AVAST engine scan C:\Windows\system32\drivers
14:34:58.761 AVAST engine scan C:\Users\mike
14:37:55.214 AVAST engine scan C:\ProgramData
14:39:23.791 Scan finished successfully
14:39:51.481 Disk 2 MBR has been saved successfully to “C:\Users\mike\Desktop\MBR.dat”
14:39:51.481 The log file has been saved successfully to “C:\Users\mike\Desktop\aswMBR.txt”

and heres the one after the fix and a reboot

aswMBR version 0.9.8.977 Copyright(c) 2011 AVAST Software
Run date: 2011-07-28 14:47:46

14:47:46.484 OS Version: Windows x64 6.1.7601 Service Pack 1
14:47:46.484 Number of processors: 3 586 0x502
14:47:46.485 ComputerName: MIKE-PC UserName:
14:48:08.023 Initialize success
14:48:08.206 AVAST engine defs: 11072800
14:48:10.882 Disk 0 \Device\Harddisk0\DR0 → \Device\Ide\IdeDeviceP0T0L0-0
14:48:10.883 Disk 0 Vendor: WDC_WD400BD-75JMC0 06.01C06 Size: 38146MB BusType: 3
14:48:10.888 Disk 1 \Device\Harddisk1\DR1 → \Device\Ide\IdeDeviceP0T1L0-2
14:48:10.891 Disk 1 Vendor: Maxtor_6L100M0 BACE1G20 Size: 95611MB BusType: 3
14:48:10.925 Disk 2 (boot) \Device\Harddisk2\DR2 → \Device\Ide\IdeDeviceP2T1L0-5
14:48:10.928 Disk 2 Vendor: WDC_WD800JB-00JJC0 05.01C05 Size: 76319MB BusType: 3
14:48:10.941 Disk 2 MBR read successfully
14:48:10.944 Disk 2 MBR scan
14:48:10.947 Disk 2 Windows 7 default MBR code
14:48:10.951 Service scanning
14:48:15.118 Service sptd C:\Windows\System32\Drivers\sptd.sys LOCKED 32
14:48:16.080 Modules scanning
14:48:16.093 Disk 2 trace - called modules:
14:48:16.113 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys >>UNKNOWN [0xfffffa80054c22c0]<<
14:48:16.334 1 nt!IofCallDriver → \Device\Harddisk2\DR2[0xfffffa800651f060]
14:48:16.348 3 CLASSPNP.SYS[fffff8800181743f] → nt!IofCallDriver → [0xfffffa800629b040]
14:48:16.355 5 ACPI.sys[fffff88000fa87a1] → nt!IofCallDriver → \Device\Ide\IdeDeviceP2T1L0-5[0xfffffa800639c060]
14:48:16.363 \Driver\atapi[0xfffffa8006303060] → IRP_MJ_CREATE → 0xfffffa80054c22c0
14:48:16.958 AVAST engine scan C:\Windows
14:48:19.337 AVAST engine scan C:\Windows\system32
14:50:40.580 AVAST engine scan C:\Windows\system32\drivers
14:50:51.065 AVAST engine scan C:\Users\mike
14:54:21.374 AVAST engine scan C:\ProgramData
14:56:41.930 Scan finished successfully
14:57:16.406 Disk 2 MBR has been saved successfully to “C:\Users\mike\Desktop\MBR.dat”
14:57:16.422 The log file has been saved successfully to “C:\Users\mike\Desktop\aswMBR2.txt”

2

you dont need SpyBot and Ad-Aware if you have Malwarebytes. SpyBot is no good with todays Malware and Ad-Aware have an integrated Ikarus AV engine that may conflict
and i think Comodo also have a integrated AV…that you dont have to install ?..

3

Did you try a repair of Avast ? As the MBR looks clean, both before and after

4

I apologize if I am mistaken here, but something doesn’t sound “OK”.

Are you sure Avast’s tray icon is the one with a RED “X”. Or is it the Windows Security Center (or “Action Center”)?

Or maybe you “think” Avast is still installed? We are seeing some reports of several AV tools being replaced by some “enhanced security mode” issue, which is not a real AV, it is shown in RED with an “X” over the tray area, and the previous AV was uninstalled by this (without the user approval, of course). I don’t really think this is your case, but you should confirm this.

I’m not trying to confuse anyone, but the description was not clearly pointing to Avast; at least I am not so sure.

According to your next answer (Windows Security Center or something else), we may help you better.

5

ok to start out with thanks for all the help
the orange avast a icon will have a little red x on it not the win 7 security its a little flag its different spybot ive used it forever but if its causing a problem i can uninstall it along with malware no big ive just ben trying different things to resolve the issue i just have the comodo firewall no av
how do i try to repair avast

6

I would get rid of Spybot & ad-aware then do a search for any left over crap, if you know how to check the regestry look in there for any spybot or ad-awere, or you could use Eusing a good free reg cleaner.

I would uninstall Avast & reinstall. What are you using in Comodo just the firewall?
Keep Malwarebytes for scanning. I use windows defender as a realtime protection but that’s me.
I do have Malewarebytes to scan.

7

Using Windows Control Panel, “Add/Remove Programs”, select Avast → change → look for “repair”. Please REBOOT after all the steps are completed.

If that type of repair doesn’t solve the problem, then please report back here so to give you “more drastic” exact steps to complete a full “clean” reinstallation of Avast using the appropriate utility.

8

ok so i did the repair and when i rebooted it started but like i said in the original post it would start sometimes so give me a couple days and i will see if that fixed it hopefully it dose thanks for the help

9

ok im back it worked for a couple days but same thing no start at boot up uninstalled the other programs and now i have adaware avast and comodo

10

Have you been (re)booting during this couple of days? Or you were leaving the system all the time on?

Are you saying that after “some” (re)boots, Avast indeed works correctly, and then it stops? Do you remember doing something specific just before it stopped working correctly (like updating other program or applying some Windows updates)?

In addition, try uninstalling Adaware, at least to find out if you have some incompatibility (I personally would not only uninstall Adaware, but it would not come back either, but that’s me). If after uninstalling adaware, Avast still doesn’t work, please report back (instead of just reinstalling adaware) so to keep troubleshooting.

About Comodo, are you only using its firewall only, or other additional functions too?

11

i dont normally let it stay on it usually is turned off 2 times a day this has been going on for like 6 months or more and steadily has got to the point just not turning on unless i do do manually but randomally staying on im just tired of screwing with it ive had the pc together for about 18 months im thinking about wiping the drive and restarting but that is a pain in the arss whats the best way to uninstall and reinstall avast

12

If this is not a permanent state, then “something” is giving you problems.

The “best way to uninstall Avast if normal things are failing” is to use the Clean Uninstall Utility.

Download first the latest stable version of Avast from the official site.

Then download the Clean Uninstall Utility located at http://www.avast.com/uninstall-utility.

Reboot into Windows Safe Mode and run the Clean Uninstall Utility under Windows Safe Mode.

Reboot into Normal mode and use the latest stable version you just downloaded to install Avast. Please REBOOT after that.

I still think that you should double check other security tools too (and first). As I said, “something” is interfering, after some update or alike, that causes this problem to “come and go”.