Avast! refuses to update definitions on desktop

Avast Free Antivirus / Premium Security
1

It’s been a week now that Avast! has not automatically updated and unable to manually update. I’ve tried the No Proxy setting and uninstalling and reinstalling, manually updating from Control Panel>Add/Remove Programs>Avast!>Update, but that didn’t work either. I was using Avast! Internet Security at first then switched to the free one in case it was bugged but the problem still persisted. Also, my notebook seems to work just fine and is currently updated…

What gives?

I’m using the latest version 5.0.594 and the definitions version is 100628-0.

2

How did you do that? I mean, the switch.

3

Err…what I meant to say was I went from Internet Security trial to the basic free version of Avast!.

4

Is your system time and date correct?
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

5

This enough?

11:01:47 min/gen Started: 06.07.2010, 11:01:47
11:01:47 min/gen Running setup_ais-252 (594)
11:01:47 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
11:01:47 nrm/sys Memory: 44% load. Phys:1168592/2096356K free, Page:3284732/4037856K free, Virt:2069680/2097024K free
11:01:47 vrb/sys Computer WinName: KOSMOS
11:01:47 min/sys Windows Net User: SYSTEM
11:01:47 min/gen Cmdline: /verysilent /noreboot /stopstat “C:\WINDOWS\TEMP\aswUpdSum.ini” /session “11”
11:01:47 vrb/gen Operation set to INST_OP_STOP_STAT
11:01:47 min/gen Old version: 252 (594)
11:01:47 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
11:01:47 dbg/fil filRenameOnReboot:!bSuccess
11:01:47 dbg/fil filRenameOnReboot:!bSuccess
11:01:47 dbg/fil filRenameOnReboot:!bSuccess
11:01:47 nrm/sys Using temp: C:\WINDOWS\TEMP_asw_aisI.tm~a03756 (162764M free)
11:01:47 min/gen LockInstance failed: 0x2000000A
11:01:47 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
11:01:47 nrm/pkg Retries: total 0, files 0, servers 0
11:01:47 vrb/fil NeedReboot=false
11:01:47 min/gen Return code: 0x2000000A [Another instance of setup is already running. Please wait until it finishes and then try to run it again.]
11:01:47 min/gen Stopped: 06.07.2010, 11:01:47

11:12:01 min/gen Started: 06.07.2010, 11:12:01
11:12:01 min/gen Running setup_ais-252 (594)
11:12:01 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
11:12:01 nrm/sys Memory: 65% load. Phys:733612/2096356K free, Page:2866820/4037856K free, Virt:2069680/2097024K free
11:12:01 vrb/sys Computer WinName: KOSMOS
11:12:01 min/sys Windows Net User: SYSTEM
11:12:01 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /silent /session “11”
11:12:01 vrb/gen DldSrc set to inet
11:12:01 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
11:12:01 min/gen Old version: 252 (594)
11:12:01 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
11:12:01 dbg/fil filRenameOnReboot:!bSuccess
11:12:01 dbg/fil filRenameOnReboot:!bSuccess
11:12:01 dbg/fil filRenameOnReboot:!bSuccess
11:12:01 nrm/sys Using temp: C:\WINDOWS\TEMP_asw_aisI.tm~a00528 (162774M free)
11:12:01 min/gen LockInstance failed: 0x2000000A
11:12:01 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
11:12:01 nrm/pkg Retries: total 0, files 0, servers 0
11:12:01 vrb/fil NeedReboot=false
11:12:01 min/gen Return code: 0x2000000A [Another instance of setup is already running. Please wait until it finishes and then try to run it again.]
11:12:01 min/gen Stopped: 06.07.2010, 11:12:01

11:12:04 min/gen Started: 06.07.2010, 11:12:04
11:12:04 min/gen Running setup_ais-252 (594)
11:12:04 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
11:12:04 nrm/sys Memory: 65% load. Phys:732680/2096356K free, Page:2866604/4037856K free, Virt:2069680/2097024K free
11:12:04 vrb/sys Computer WinName: KOSMOS
11:12:04 min/sys Windows Net User: SYSTEM
11:12:04 min/gen Cmdline: /verysilent /noreboot /stopstat “C:\WINDOWS\TEMP\aswUpdSum.ini” /session “11”
11:12:04 vrb/gen Operation set to INST_OP_STOP_STAT
11:12:04 min/gen Old version: 252 (594)
11:12:04 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
11:12:04 dbg/fil filRenameOnReboot:!bSuccess
11:12:04 dbg/fil filRenameOnReboot:!bSuccess
11:12:04 dbg/fil filRenameOnReboot:!bSuccess
11:12:04 nrm/sys Using temp: C:\WINDOWS\TEMP_asw_aisI.tm~a03780 (162774M free)
11:12:04 min/gen LockInstance failed: 0x2000000A
11:12:04 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
11:12:04 nrm/pkg Retries: total 0, files 0, servers 0
11:12:04 vrb/fil NeedReboot=false
11:12:04 min/gen Return code: 0x2000000A [Another instance of setup is already running. Please wait until it finishes and then try to run it again.]
11:12:04 min/gen Stopped: 06.07.2010, 11:12:04

11:14:01 min/gen Started: 06.07.2010, 11:14:01
11:14:01 min/gen Running setup_ais-252 (594)
11:14:01 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
11:14:01 nrm/sys Memory: 65% load. Phys:724696/2096356K free, Page:2859992/4037856K free, Virt:2069680/2097024K free
11:14:01 vrb/sys Computer WinName: KOSMOS
11:14:01 min/sys Windows Net User: SYSTEM
11:14:01 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /silent /session “11”
11:14:01 vrb/gen DldSrc set to inet
11:14:01 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
11:14:01 min/gen Old version: 252 (594)
11:14:01 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
11:14:01 dbg/fil filRenameOnReboot:!bSuccess
11:14:01 dbg/fil filRenameOnReboot:!bSuccess
11:14:01 dbg/fil filRenameOnReboot:!bSuccess
11:14:01 nrm/sys Using temp: C:\WINDOWS\TEMP_asw_aisI.tm~a01040 (162774M free)
11:14:01 min/gen LockInstance failed: 0x2000000A
11:14:01 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
11:14:01 nrm/pkg Retries: total 0, files 0, servers 0
11:14:01 vrb/fil NeedReboot=false
11:14:01 min/gen Return code: 0x2000000A [Another instance of setup is already running. Please wait until it finishes and then try to run it again.]
11:14:01 min/gen Stopped: 06.07.2010, 11:14:01

11:14:04 min/gen Started: 06.07.2010, 11:14:04
11:14:04 min/gen Running setup_ais-252 (594)
11:14:04 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
11:14:04 nrm/sys Memory: 65% load. Phys:724160/2096356K free, Page:2859952/4037856K free, Virt:2069680/2097024K free
11:14:04 vrb/sys Computer WinName: KOSMOS
11:14:04 min/sys Windows Net User: SYSTEM
11:14:04 min/gen Cmdline: /verysilent /noreboot /stopstat “C:\WINDOWS\TEMP\aswUpdSum.ini” /session “11”
11:14:04 vrb/gen Operation set to INST_OP_STOP_STAT
11:14:04 min/gen Old version: 252 (594)
11:14:04 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
11:14:04 dbg/fil filRenameOnReboot:!bSuccess
11:14:04 dbg/fil filRenameOnReboot:!bSuccess
11:14:04 dbg/fil filRenameOnReboot:!bSuccess
11:14:04 nrm/sys Using temp: C:\WINDOWS\TEMP_asw_aisI.tm~a02288 (162774M free)
11:14:04 min/gen LockInstance failed: 0x2000000A
11:14:04 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
11:14:04 nrm/pkg Retries: total 0, files 0, servers 0
11:14:04 vrb/fil NeedReboot=false
11:14:04 min/gen Return code: 0x2000000A [Another instance of setup is already running. Please wait until it finishes and then try to run it again.]
11:14:04 min/gen Stopped: 06.07.2010, 11:14:04

11:49:57 min/gen Started: 06.07.2010, 11:49:57
11:49:57 min/gen Running setup_ais-252 (594)
11:49:57 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
11:49:57 nrm/sys Memory: 66% load. Phys:704292/2096356K free, Page:2803128/4037856K free, Virt:2069680/2097024K free
11:49:57 vrb/sys Computer WinName: KOSMOS
11:49:57 min/sys Windows Net User: SYSTEM
11:49:57 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /silent /session “11”
11:49:57 vrb/gen DldSrc set to inet
11:49:57 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
11:49:57 min/gen Old version: 252 (594)
11:49:57 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
11:49:57 dbg/fil filRenameOnReboot:!bSuccess
11:49:57 dbg/fil filRenameOnReboot:!bSuccess
11:49:57 dbg/fil filRenameOnReboot:!bSuccess
11:49:57 nrm/sys Using temp: C:\WINDOWS\TEMP_asw_aisI.tm~a03648 (162775M free)
11:49:57 min/gen LockInstance failed: 0x2000000A
11:49:57 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
11:49:57 nrm/pkg Retries: total 0, files 0, servers 0
11:49:57 vrb/fil NeedReboot=false
11:49:57 min/gen Return code: 0x2000000A [Another instance of setup is already running. Please wait until it finishes and then try to run it again.]
11:49:57 min/gen Stopped: 06.07.2010, 11:49:57

11:49:59 min/gen Started: 06.07.2010, 11:49:59
11:49:59 min/gen Running setup_ais-252 (594)
11:49:59 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
11:49:59 nrm/sys Memory: 66% load. Phys:703444/2096356K free, Page:2803060/4037856K free, Virt:2069680/2097024K free
11:49:59 vrb/sys Computer WinName: KOSMOS
11:49:59 min/sys Windows Net User: SYSTEM
11:49:59 min/gen Cmdline: /verysilent /noreboot /stopstat “C:\WINDOWS\TEMP\aswUpdSum.ini” /session “11”
11:49:59 vrb/gen Operation set to INST_OP_STOP_STAT
11:49:59 min/gen Old version: 252 (594)
11:49:59 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
11:49:59 dbg/fil filRenameOnReboot:!bSuccess
11:49:59 dbg/fil filRenameOnReboot:!bSuccess
11:49:59 dbg/fil filRenameOnReboot:!bSuccess
11:49:59 nrm/sys Using temp: C:\WINDOWS\TEMP_asw_aisI.tm~a00596 (162775M free)
11:49:59 min/gen LockInstance failed: 0x2000000A
11:49:59 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
11:49:59 nrm/pkg Retries: total 0, files 0, servers 0
11:49:59 vrb/fil NeedReboot=false
11:49:59 min/gen Return code: 0x2000000A [Another instance of setup is already running. Please wait until it finishes and then try to run it again.]
11:49:59 min/gen Stopped: 06.07.2010, 11:49:59

6

Seems like i have the same problem heres my log:

12:24:10 min/gen Started: 06.07.2010, 12:24:10
12:24:10 min/gen Running setup_ais-252 (594)
12:24:10 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
12:24:10 nrm/sys Memory: 53% load. Phys:488156/1048048K free, Page:1176588/1639048K free, Virt:2070464/2097024K free
12:24:10 vrb/sys Computer WinName: KYLIE
12:24:10 min/sys Windows Net User: SYSTEM
12:24:10 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /silent /session “3”
12:24:10 vrb/gen DldSrc set to inet
12:24:10 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
12:24:10 min/gen Old version: 252 (594)
12:24:10 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
12:24:10 nrm/sys Using temp: C:\WINDOWS\TEMP_asw_aisI.tm~a01824 (58171M free)
12:24:10 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
12:24:10 nrm/int SYNCER: Agent=Syncer/5.00 (ais-594;p)
12:24:10 vrb/sys Computer DnsName: Kylie
12:24:10 vrb/sys Computer Ip Addr: 192.168.1.102
12:24:10 nrm/sys Installed in: C:\Program Files\Alwil Software\Avast5 (58171M free)
12:24:10 nrm/int SYNCER: Type: use IE settings
12:24:10 nrm/int SYNCER: Auth: another authentication, use WinInet
12:24:10 vrb/pkg Part prg_ais-252 is installed
12:24:10 vrb/pkg Part vps_win32-10062800 is installed
12:24:10 vrb/pkg Part setup_ais-252 is installed
12:24:10 vrb/pkg Part jrog-a7 is installed
12:24:10 vrb/pkg Part jrog2-0 is installed
12:24:10 vrb/gen LoadState: Edition=1
12:24:10 min/gen Old version: 252 (594)
12:24:10 vrb/fil skipped CPackageEngine_File::SetExistingFilesBitmap
12:24:10 min/gen GUID: 419d9e88-581d-4b19-b354-9051852f8e49
12:24:13 nrm/gen Server definition(s) loaded for ‘main’: 326 (maintenance:0)
12:24:13 nrm/gen SelectCurrent: selected server ‘Download633 AVAST5 Server’ from ‘main’
12:24:13 nrm/int SYNCER: Type: use IE settings
12:24:13 nrm/int SYNCER: Auth: another authentication, use WinInet
12:24:13 dbg/gen Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
12:24:13 dbg/gen Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
12:24:13 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
12:24:13 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
12:24:13 nrm/int SYNCER: Agent=Syncer/5.00 (ais-594;p)
12:24:13 nrm/int ERROR:GetInetFile, CreateFile( “C:\WINDOWS\TEMP_asw_aisI.tm~a01824\onefile.dld”) returned 0x00000005
12:24:13 nrm/gen InvalidateCurrent: invalidated server ‘Download633 AVAST5 Server’ from ‘main’
12:24:13 nrm/gen SelectCurrent: selected server ‘Download685 AVAST5 Server’ from ‘main’
12:24:13 nrm/int SYNCER: Type: use IE settings
12:24:13 nrm/int SYNCER: Auth: another authentication, use WinInet
12:24:13 dbg/int while trying to get file ‘servers.def.vpx’, error 0x00000005 has occured, try 1
12:24:13 min/int tried 1 servers to get file ‘servers.def.vpx’, but failed (0x00000005)
12:24:13 min/fil servers.def.vpx not changed, 1277619885
12:24:13 min/pkg Download servers.def, servers.def.vpx failed with error 0x00000005.
12:24:13 nrm/int ERROR:GetInetFile, CreateFile( “C:\WINDOWS\TEMP_asw_aisI.tm~a01824\onefile.dld”) returned 0x00000005
12:24:13 nrm/gen InvalidateCurrent: invalidated server ‘Download685 AVAST5 Server’ from ‘main’
12:24:13 nrm/gen SelectCurrent: selected server ‘Download759 AVAST5 Server’ from ‘main’
12:24:13 nrm/int SYNCER: Type: use IE settings
12:24:13 nrm/int SYNCER: Auth: another authentication, use WinInet
12:24:13 dbg/int while trying to get file ‘servers.def’, error 0x00000005 has occured, try 1
12:24:13 min/int tried 1 servers to get file ‘servers.def’, but failed (0x00000005)
12:24:13 min/fil servers.def not changed, 1277619885
12:24:13 min/pkg Tried to download servers.def but failed with error 0x00000005.
12:24:13 min/pkg LoadAllDefs failed 0x00000005
12:24:13 min/gen Error:Access is denied.
12:24:13 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
12:24:13 nrm/pkg Retries: total 2, files 2, servers 3
12:24:13 vrb/fil NeedReboot=false
12:24:13 min/gen Return code: 0x00000005 [Access is denied.]
12:24:13 min/gen Stopped: 06.07.2010, 12:24:13

12:24:16 min/gen Started: 06.07.2010, 12:24:16
12:24:16 min/gen Running setup_ais-252 (594)
12:24:16 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
12:24:16 nrm/sys Memory: 53% load. Phys:487248/1048048K free, Page:1175968/1639048K free, Virt:2070464/2097024K free
12:24:16 vrb/sys Computer WinName: KYLIE
12:24:16 min/sys Windows Net User: SYSTEM
12:24:16 min/gen Cmdline: /downloadpkgs /noreboot /silent /session “4”
12:24:16 vrb/gen DldSrc set to inet
12:24:16 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
12:24:16 min/gen Old version: 252 (594)
12:24:17 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
12:24:17 nrm/sys Using temp: C:\WINDOWS\TEMP_asw_aisI.tm~a03740 (58171M free)
12:24:17 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
12:24:17 nrm/int SYNCER: Agent=Syncer/5.00 (ais-594;p)
12:24:17 vrb/sys Computer DnsName: Kylie
12:24:17 vrb/sys Computer Ip Addr: 192.168.1.102
12:24:17 nrm/sys Installed in: C:\Program Files\Alwil Software\Avast5 (58171M free)
12:24:17 nrm/int SYNCER: Type: use IE settings
12:24:17 nrm/int SYNCER: Auth: another authentication, use WinInet
12:24:17 vrb/pkg Part prg_ais-252 is installed
12:24:17 vrb/pkg Part vps_win32-10062800 is installed
12:24:17 vrb/pkg Part setup_ais-252 is installed
12:24:17 vrb/pkg Part jrog-a7 is installed
12:24:17 vrb/pkg Part jrog2-0 is installed
12:24:17 vrb/gen LoadState: Edition=1
12:24:17 min/gen Old version: 252 (594)
12:24:17 vrb/fil SetExistingFilesBitmap: 406->87->87
12:24:17 min/gen GUID: 419d9e88-581d-4b19-b354-9051852f8e49
12:24:19 nrm/gen Server definition(s) loaded for ‘main’: 326 (maintenance:0)
12:24:19 nrm/gen SelectCurrent: selected server ‘Limelight 002 AVAST5 Server’ from ‘main’
12:24:19 nrm/int SYNCER: Type: use IE settings
12:24:19 nrm/int SYNCER: Auth: another authentication, use WinInet
12:24:19 dbg/gen Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
12:24:19 dbg/gen Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
12:24:19 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
12:24:19 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
12:24:19 nrm/int SYNCER: Agent=Syncer/5.00 (ais-594;p)
12:24:19 nrm/int ERROR:GetInetFile, CreateFile( “C:\WINDOWS\TEMP_asw_aisI.tm~a03740\onefile.dld”) returned 0x00000005
12:24:19 nrm/gen InvalidateCurrent: invalidated server ‘Limelight 002 AVAST5 Server’ from ‘main’
12:24:19 nrm/gen SelectCurrent: selected server ‘Download609 AVAST5 Server’ from ‘main’
12:24:20 nrm/int SYNCER: Type: use IE settings
12:24:20 nrm/int SYNCER: Auth: another authentication, use WinInet
12:24:20 dbg/int while trying to get file ‘servers.def.vpx’, error 0x00000005 has occured, try 1
12:24:20 min/int tried 1 servers to get file ‘servers.def.vpx’, but failed (0x00000005)
12:24:20 min/fil servers.def.vpx not changed, 1277619885
12:24:20 min/pkg Download servers.def, servers.def.vpx failed with error 0x00000005.
12:24:20 nrm/int ERROR:GetInetFile, CreateFile( “C:\WINDOWS\TEMP_asw_aisI.tm~a03740\onefile.dld”) returned 0x00000005
12:24:20 nrm/gen InvalidateCurrent: invalidated server ‘Download609 AVAST5 Server’ from ‘main’
12:24:20 nrm/gen SelectCurrent: selected server ‘Download823 AVAST5 Server’ from ‘main’
12:24:20 nrm/int SYNCER: Type: use IE settings
12:24:20 nrm/int SYNCER: Auth: another authentication, use WinInet
12:24:20 dbg/int while trying to get file ‘servers.def’, error 0x00000005 has occured, try 1
12:24:20 min/int tried 1 servers to get file ‘servers.def’, but failed (0x00000005)
12:24:20 min/fil servers.def not changed, 1277619885
12:24:20 min/pkg Tried to download servers.def but failed with error 0x00000005.
12:24:20 min/pkg LoadAllDefs failed 0x00000005
12:24:20 vrb/pkg FilterOutExistingFiles: 87 & 87 = 0
12:24:20 vrb/pkg FilterOutExistingFiles: 87 & 87 = 0
12:24:20 min/gen m_bOperationDidSomething 87/87/0
12:24:20 min/gen Error:Access is denied.
12:24:20 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
12:24:20 nrm/pkg Retries: total 2, files 2, servers 3
12:24:20 vrb/fil NeedReboot=false
12:24:20 min/gen Return code: 0x00000005 [Access is denied.]
12:24:20 min/gen Stopped: 06.07.2010, 12:24:20

7

avast virus database isnt updating on my windows xp computer

8

Please stop posting in multiple topics, it just confuses things, duplicates effort for those trying to help and is basically hijacking someone else’s topic. I have responded to your other post here, http://forum.avast.com/index.php?topic=61230.msg520097#msg520097.

9

This blocks the update. You need to kill avast.setup process or boot the computer.

Access denied. Are you logged as an administrator?

10

Yes

11

Boot the computer and try again.

12

Same thing, access denied when i go to update. Program says secured but windows security alert says it may be out of date.

13

cherryshot,
check your system date and time is correct. If it is, try this: (You will have to enable viewing hidden and system files in “folder options”.)

1. Go to control panel and open Administrative tools. 2. Click on services. 3. Go down to Windows Management Instrumentation. 4. Stop this service. Stop Security Center service too. Set them to Automatically start. 5. Exit out of this area, to your desktop. 6. Right click Start, and choose Explore. 7. Go to c:\windows\system32\wbem\repository. Delete this subdirectory ONLY. Leave the others there. 8. Exit back to your desktop and reboot your computer (you might need to boot twice).

This will rebuild the deleted folder, and the database.
Once restarted, Windows Security Center should show the correct info.
Antivirus, and firewall, should now be recognized.

14

DracheRitter,
Have you registered the version of Avast Free you are using?
Try a full uninstall and reinstall, using the Avast uninstall utility. (Save this file to your desktop; you should have also already saved the full setup file.)

-Open the Avast GUI, select “settings>troubleshooting” and un-tick “enable Avast Self defense module”. Close the interface.
-Disconnect from the internet. (You will have no AV guarding the machine for the next few steps.)
-Go to “control panel>add/remove programs”, once the list has populated, select Avast, and from the options listed, select “uninstall”. Reboot when prompted. If there were any problems with the uninstall, reboot into safe mode (tutorial)
-Run the Avast uninstall utility. When it has finished, reboot.
-Install Avast from the setup file. Reboot when prompted. A second reboot might be required, if anything appears to “hang” (rare.)
-Reconnect to the net. Check for updates. Right click the tray icon, select “registration information”, check the AV is registered.

Let us know if that helps. If it doesn’t, it is possible that a malware problem (or some other problem) is causing this.

15

[quote author=Tech link=topic=61541.msg520119#msg520119 date=1278448575]

This blocks the update. You need to kill avast.setup process or boot the computer.

I tried ending that process, it tells me access is deneid.

I tried this too, it was a no go. It’s currently stuck on “Initializing, Please Wait…” for the update. I also did a full system scan with Malwarebyte’s Anti-Malware, nothing was found. The odd thing is that, a day ago, Avast! was suddenly updated when I turned on my PC. I leave my modem on but I don’t see how Avast! can perform an update without the PC being on.

16

DracheRitter, just try booting into safe mode, and run the uninstall utility from there.

That should remove all traces, and if it works, following a reboot you should be able to re-install Avast. Be sure you have the latest installation file for the free version, and use that to install it.

17

Ok Im back, and its worse i did what you said Tarq and now windows security says anti virus not found…and im still getting access denied when i go to update anything.

18

Cherryshot, what other security applications are installed?
What antivirus was used prior to Avast?
What is the OS?

Are you using an administrator account?A suggestion: Go to MalwareBytes and download, install, update and run the free version (blue download button).
Run a quick scan. Select everything found, then press the remove selected button. If prompted to reboot, do so promptly.
Post the scan report, either as an attachment, or in one or more reply posts.

19

No Other security app are installed.
CA Anti-Virus
Windows Xp home edition sp3

Running malwarebytes now.

It seems like ever since ive downloaded sp3 i have been having problems, when i got sp3 i forgot to turn off avast and ever since then its been doing this…I also have issues when i go to windows update, i had to manually install sp3. Now avast just said something about malwarebytes being an adware and it sent it to the chest, but its still running…

20

7/19/2010 10:21:12 AM
mbam-log-2010-07-19 (10-21-12).txt

Scan type: Quick scan
Objects scanned: 149758
Time elapsed: 31 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 20
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 4
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx (Adware.Minibug) → Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx.1 (Adware.Minibug) → Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\oincs.oinanalytics (Trojan.BHO) → Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\oincs.oinanalytics.1 (Trojan.BHO) → Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) → Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID{f7fa36a4-3177-4b57-b9c1-e9c5b2e0d3a9} (Trojan.BHO) → Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028c} (Adware.Minibug) → Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID{6b221e01-f517-4959-8c41-81948e7f2f17} (Trojan.BHO) → Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) → Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings{53e0b6e8-a51d-448b-b692-40b67b285543} (Adware.180Solutions) → Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings{5929cd6e-2062-44a4-b2c5-2c7e78fbab38} (Fake.Dropped.Malware) → Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats{53e0b6e8-a51d-448b-b692-40b67b285543} (Adware.180Solutions) → Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats{99410cde-6f16-42ce-9d49-3807f78f0287} (Adware.180Solutions) → Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats{2d2bee6e-3c9a-4d58-b9ec-458edb28d0f6} (Rogue.DriveCleaner) → Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats{6b221e01-f517-4959-8c41-81948e7f2f17} (Trojan.BHO) → Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects{6b221e01-f517-4959-8c41-81948e7f2f17} (Trojan.BHO) → Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\oinanalytics (Trojan.Agent) → Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\OINAnalytics.dll (Trojan.BHO) → Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) → Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) → Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Mjcore (Trojan.BHO) → Quarantined and deleted successfully.
C:\Program Files\OINAnalytics (Trojan.Agent) → Quarantined and deleted successfully.
C:\Program Files\Twain (Trojan.Agent) → Quarantined and deleted successfully.
C:\Program Files\Webtools (Trojan.Agent) → Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Patric\Local Settings\Temp\ie5B.tmp (Adware.PurityScan) → Quarantined and deleted successfully.
C:\Program Files\OINAnalytics\Uninstall.exe (Trojan.Agent) → Quarantined and deleted successfully.
C:\Program Files\Common Files\Yazzle1554OinUninstaller.exe (Adware.PurityScan) → Quarantined and deleted successfully.
C:\WINDOWS\system32\mcrh.tmp (Malware.Trace) → Quarantined and deleted successfully.
C:\WINDOWS\system32\msupdte.exe (Backdoor.Bot) → Quarantined and deleted successfully.
C:\WINDOWS\cookies.ini (Malware.Trace) → Quarantined and deleted successfully.