avast removal tool unsuccessful

I have installed free Avast inter net security version 7.0.1474.0 on 26.11.12. I have installed 32 bit Windows Home Premium in my lap top. Avast is not functioning. When I ask for scan it is messaging ‘unable to start scan-there is no end point available from the end point mapper’.There is no scan log; update engine and virus definition engine are not working. I also attempted several times to un install the avast with avast uninstall tool in safe mode as per instruction. But each time, after restart, the lap top starts only in safe mode. I also changed to restart in mormal mode using ‘msconfig’ too. But the results were unsuccessful. Then I have to go to recovery mode to re-set the lap top by re-setting the date earlier to unstallation time of avast software. Due to the presence of avast windows 10 could not be installed. Will someone help me to come out of this trouble?
R.Bhaskaran, Chennai, India

Hi ramabhaskaran50 :slight_smile:

Why are you using an old version of Avast ?
First of all update to the latest stable version https://forum.avast.com/index.php?topic=174286.0

Greetz, Red.

There is no free version of avast internet security ???

That was my thought too, but there is a free trial.
Although I am not sure where to get such an old version :wink:

Greetz, Red.

Yes, despite the responses here a duplicate of this post was created in the (unrelated) my.avast.com board, which has been removed.