Thanks for all the replies. Was hoping that someone would have heard of a Rogue program masquerading as avast and that caused the problem… but alas nothing.

  1. No one else accessed her computer but herself and me.
  2. Yes I have access to the PC. It is here in my shop.
  3. I too have used avast! faithfully and recommended it to everyone.
  4. No she did not use Grimefighter.
  5. Shortcuts were what she had on her desktop to Firefox and her games. The shortcuts are still there but the programs and games are gone. I can not find them. I’m going to try one of those UnEraser programs IF there is one that will work on Win7. Used to use them in the past … the long past. But I think the things are gone and naturally she did not have a backup. That’s the main reason I get calls. Their machine breaks and they want me to save all their data, pictures and emails. Sometimes I can and sometimes I can’t.

Now then, I have covered all of those angles mentioned. Believe me, I don’t come looking for help unless it is absolutely necessary. Had one guy read me the riot act because I charge. Well, most of the people I service can barely turn the computer on. And I go to their place of residence. IF I can fix it there … we do. But IF I can’t … like this one, then I bring them to my shop(home) and do the repairs here. Then I have to return the PC. So please do not be upset that I have asked for your assistance. I thank everyone of you that replied -and- those that only looked. IF, IF I can get any kind of a handle on this I will reply back and let you know.

Once again thanks to you all,
-Chuck