Thanks for all the replies. Was hoping that someone would have heard of a Rogue program masquerading as avast and that caused the problem… but alas nothing.
- No one else accessed her computer but herself and me.
- Yes I have access to the PC. It is here in my shop.
- I too have used avast! faithfully and recommended it to everyone.
- No she did not use Grimefighter.
- Shortcuts were what she had on her desktop to Firefox and her games. The shortcuts are still there but the programs and games are gone. I can not find them. I’m going to try one of those UnEraser programs IF there is one that will work on Win7. Used to use them in the past … the long past. But I think the things are gone and naturally she did not have a backup. That’s the main reason I get calls. Their machine breaks and they want me to save all their data, pictures and emails. Sometimes I can and sometimes I can’t.
Now then, I have covered all of those angles mentioned. Believe me, I don’t come looking for help unless it is absolutely necessary. Had one guy read me the riot act because I charge. Well, most of the people I service can barely turn the computer on. And I go to their place of residence. IF I can fix it there … we do. But IF I can’t … like this one, then I bring them to my shop(home) and do the repairs here. Then I have to return the PC. So please do not be upset that I have asked for your assistance. I thank everyone of you that replied -and- those that only looked. IF, IF I can get any kind of a handle on this I will reply back and let you know.
Once again thanks to you all,
-Chuck