Avast Safe Zone wont start; error message

sarah107 · 2016-12-06T08:09:14.000Z

Hi, I cant see this topic anywhere and would appreciate any help.
I have been useing avast safe zone browser for more than a year and have all my bookmarks saved on it
however today, I am getting the message “Cant open userprofile directory because you lack sufficiant priveleges. Try contacting the administrator of this machine” I am the administrator! and nothing has changed that I can see since last night when I was using it fine.
the only thing I am aware of is my cleanup license is due to expire tomorrow, but that shouldnt affect this.

Any suggestions? its rather annoying I cant access all my bookmarks

Asyn · 2016-12-06T08:59:26.000Z

Repair Avast:

Control Panel → Add/Remove programs → Avast
Click on ‘Repair’.
Follow instructions.
Reboot.

sarah107 · 2016-12-08T10:56:08.000Z

Many thanks, Asyn, that seems to have solved the problem
However I am left feeling that I don’t really trust this browser, and I put in a support ticket to Avast 2 days ago and had not reply, I would like to export my bookmarks somewhere else as a backup, but the import options on Chrome or edge dont include this browser, I know it is a form of Chrome but it doesnt pick up on these book marks; I think I would have to somehow save them as a file and then upload them, any ideas how I could do that?

many thanks again

Eddy · 2016-12-08T11:04:14.000Z

https://forum.avast.com/index.php?topic=185124.msg1305310#msg1305310

Asyn · 2016-12-09T04:56:38.000Z

sarah107 post:3:

Many thanks, Asyn, that seems to have solved the problem

You’re welcome.

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