Avast SafeZone browser crashed

WarwickB · 2017-07-17T09:49:12.000Z

My SafeZone browser (on PC with Windows 10) crashed a few days ago while I was deleting some shortcuts that appeared to be doubled up. I no longer have access to Bank Mode or the Avast login icon or panel. All have disappeared. I’m about to uninstall the browser, as it’s now unusable for its intended purposes: no Bank Mode and no password manager.

Asyn · 2017-07-17T09:55:13.000Z

Repair Avast:

Control Panel → Add/Remove programs → Avast
Click on ‘Repair’.
Follow instructions.
Reboot.

WarwickB · 2017-07-17T10:26:48.000Z

Thanks. I did that, but it made no difference. I can access my passwords via the Chrome extension, but I can’t use them in the Avast browser. Back to Chrome and Firefox, at least for the time being.

If I uninstall the browser, will I be able to reinstall it from somewhere?

When part of a product fails, it makes one lose faith in the rest of the product, i.e. Avast Premier.

Actually, it seems that Bank Mode is present after all, as I was just asked in Chrome if I wanted to switch to Bank Mode (in SafeZone). I did that and the Bank Mode / Switch Back options now appear, but the credit card and password manager icons have vanished. Just wondering if there’s a setting that I need to change.

Asyn · 2017-07-18T03:14:43.000Z

Wait for one of the devs and/or submit a ticket: https://support.avast.com/support/tickets/new

WarwickB · 2017-07-18T10:57:39.000Z

OK, thanks. I’ll wait a couple of weeks and if nothing happens, I’ll submit a ticket.

WarwickB · 2017-07-19T01:14:31.000Z

Up and running again.

In the Avast console, I deselected the SafeZone browser and it uninstalled. When that completed, an Avast (whole product) upgrade arrived and installed. I then reselected the SafeZone browser and it installed correctly.

Thanks to Avast and thanks for your assistance, Asyn.

Asyn · 2017-07-19T03:33:28.000Z

You’re welcome.

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