Avast Sandbox blocking software from opening

Avast Free Antivirus / Premium Security
1

Hi,

I have Avast Internet Security, and there’s a software that’s I cannot open I think because of avast sandbox.

The software when I double click on the exe file never opens, in Task Manager it’s there though. If I turn all features of Sandbox off I am able to open software.

I tried using the Exclusion etc, yet I can’t find a way to allow program to open without shutting down all sandbox features.

Any idea?

Thanks,
Karl

2

Hi Karl,

May I know where exactly you added the exclusions? The correct way to add exclusions for auto sandbox is,

  1. Goto Additional Protection
  2. Auto Sandbox >> Settings
  3. Exclusions
  4. Add the program

Hope this helps!

Cheers!

3

noadware, what’s application’s name? I need to simulate it here, thanks.

4

Hi Karl,

please, whats the name of the application?

5

I could not add the software exe file to the exclusion list because you can only add the entire folder… so I added the entire folder but same problem.

This software is mine, my programmers created it… it’s not available for download not yet.

6

I think, you’re overdoing it a bit - we don’t want to steal your software, we need to simulate it in our lab. Maybe only EXE file (without all static DLL dependencies, would be enough).

7

Ok, np file can be downloaded from here:
karlsultana.com/soft.zip

Thanks,
Karl

8

Thanks a lot - one more question: what’s your OS & avast version?

9

I am paid customer, Avast Internet Security 6.0.1000
Windows Vista Home Premium 32 bit.

Karl

10

I have another question please about this:

Does Avast Internet Security blocks access to this branch in Windows registry: SOFTWARE\Microsoft\Internet Explorer\Main\

Thanks,
Karl