avast says my license is expired !

system · 2017-10-28T15:34:40.000Z

sorry just added some stuff to my sig… i am running windows 7 starter…i have uninstall or change. If i change it tells me to switch to avast free. im afraid to hit uninstall to not loose it all together.

Asyn · 2017-10-28T15:36:29.000Z

OS…? (32/64 Bit…? - which SP/Build…?)
Other security related software installed…?
Which AV(s) did you use before Avast…?

system · 2017-10-28T15:43:59.000Z

so windows 7 starter sp1, 32 bit

before avast paid, used avast free. Before that i was all over the place.

Windows defender prolly for a few years prior to avast, i think during purchasing this this i had norton av…that was a 60 day trial.

sorry I was only using this computer to do some quick bills and at the time i was doing some computer tuning with cars…needed something small to take mobile .

Asyn · 2017-10-28T15:45:57.000Z

First, be sure to get rid of all remnants of your prior installed AV(s)…!!
→ https://www.avast.com/faq.php?article=AVKB11#artTitle

Then:

Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe
Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
Reinstall Avast with the downloaded installer from point 1.
Reboot.

system · 2017-10-28T15:57:41.000Z

let me ask you this. is it weird that in the link you give me …i can open it but anything in the avast site you have me going to will not open. Like to check to make sure previous versions of security are not installed…i clicked on the w for windows defender…not a clickable option.

is this due to worried about being online so using a private window right now in chrome or something else.

i do thank you for your help this weekend…seriously much appreciated.

Asyn · 2017-10-28T16:02:41.000Z

You can’t uninstall Windows Defender, it’s integrated in the OS.
Anyway, the link works for me: https://support.avast.com/en-us/article/11/#idt_000w

system · 2017-10-28T16:22:28.000Z

sorry im not sure there isnt another problem here. I cant click on any of the items on the page to remove priors. Hover the mouse over them and nothing to click on. the cursor dont change.

This is weird to me my avast was “protected” and working fine not too long ago. This all just happen within the last month or so.

would you rather me just uninstall the avast then reinstall . As far as i know i dont even have any programs listed that are old 'av’s

Asyn · 2017-10-28T16:23:41.000Z

shop1detail post:11:

would you rather me just uninstall the avast then reinstall . As far as i know i dont even have any programs listed that are old 'av’s

OK, go ahead…

system · 2017-10-28T16:42:58.000Z

ok will do…ill install it and go from there. i also read a post about malwarebytes that you just told someone about. I forgot when did a update to malwarebytes to set my exclusions…so wonder if that is my culprit. I will reinstall and get back to you on my progress…

Asyn · 2017-10-28T16:43:48.000Z

OK, report back.

system · 2017-10-28T18:06:29.000Z

Well, Aysn, i have cleared all the old stuff via the tool you sent me and rebooted in safe mode all that. Reinstalled the avast like you said , still am unprotected. No change.

I have to do some things today prolly wont be back on till later tonight or sunday night. I will submit a reply to this then if that works for you.

thanks again for all your help,

Asyn · 2017-10-28T18:11:09.000Z

Did you set the exclusions for Avast in MBAM and vice versa…!?

system · 2017-10-29T19:04:14.000Z

yes i did that as well. I checked on this today seeing if anything has changed but nothing has. The avast home page says all my license are valid but i got a red sheild …like im “unprotected”

i did create a ticket on avast site…does that just go here? i was hoping this was something simple that was turned off , but even my activation code does not work.

Asyn · 2017-10-30T03:38:17.000Z

OK, as you created a ticket, wait for answer/help from support.

system · 2017-10-30T23:15:23.000Z

Im sorry not sure your working for avast, or just someone that can help. Again i appreciate all help given. Not sure where to go to check on my ticket? The site isnt very helpful to do that sort of thing.

I made a ticket and saved to my desktop 10/18/2017… how long to they take to get back?

DavidR · 2017-10-31T00:25:46.000Z

Asyn, like most of the others on the forum are avast users just like yourself (and myself), but they try to help where they can and try to push things forward also.

Avast team members will have ‘Avast Team’ in the information to the left of their posts.

Ordinarily you should have received an automated email response first of all, support tickets can take 1-5 business days, but dependant on the number of tickets, it could be longer.

In the automated email, I suspect there should be a URL link back to your Support Ticket and possibly the support ticket ID number. I have never had to use the support ticket system so I can’t speak from personal experience.

Did you receive an automated email after creating the support ticket and what information did it contain ?

system · 2017-11-01T23:33:17.000Z

Thanks guys…yea i never got a response. I did however reopen the support tool and have a few files there. attached is my log. Notice those errors? is this some of my issue or did I just get a virus or something.

The support tool was hard to locate…i had to kinda type around the “can we help” section to see how to generate a ticket. anyway let me know if this helps anybody.

on a side note…since my reboot and reinstall of avast i now have 2 “devices” on my dashboard at the avast side. one with a red shield…one with a green shield.

Asyn · 2017-11-02T03:33:29.000Z

Post your ticket-ID.

system · 2017-11-03T03:04:17.000Z

20171018_0202_3JSTL_853011094.zip

Is this what your looking for?

system · 2017-11-03T03:14:44.000Z

sorry as you can tell im not on this computer much, i work with computers all day and of course i have on that has a problem at home. Im not even sure this is a problem…just avast says there is. Anyway this has all taken too long i will no longer keep up my auto renewal, I have tried to call avast numerous times to never get ahold of anyone.

I dont want to change my Internet security again. If you guys can help me fix this would be great.
After using the support tool it made 3 files…so not sure what those files do or why i have them now but i am stuck… thanks again AYSN

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