For the past two days, Avast will suddenly say “You are un protected” and then either turn itself back on, or will do it when I click it. However every time it does this it stops my full system scan before it can scan full system and I fear this will cause it to not catch a virus. How to fix this? Also two of the five times this has happened a thing came up saying something wanted to turn avast off if I agreed to let it (it had an automatic timer that avast would say no for me thankfully.)
You could try a ‘Repair’ of your Avast Installation: https://www.avast.com/faq.php?article=AVKB204
Hopefully this tip works! Thank you either way!
You’re welcome
Sadly the problem seems to be continuing, the part where it asks for a program to turn off avast seems to have stopped, but it is still suddenly going unprotected and stopping the full system and the quick scans.
Attach your basic diagnostic logs. (MBAM, FRST and aswMBR)
Instructions: https://forum.avast.com/index.php?topic=53253.0
Yes the starting and stopping of scans is worry-some and having the OS checked out for malware as Asyn has directed is definitely the way to go now
Okay, I’ll try to work these things out and post the three results as soon as possible.
Okay finished all three scans and attached all four files. The good news is Malwarebytes didn’t find any infected files so that’s something. I don’t know how to read other two scans though. I hope this info will help this problem get figured out!
You still have Norton 360 installed and running
S3 SRTSP; C:\Windows\System32\Drivers\NISx64\1406000.01B\SRTSP64.SYS [796760 2013-05-16] (Symantec Corporation) R3 SRTSPX; C:\Windows\system32\drivers\NISx64\1406000.01B\SRTSPX64.SYS [36952 2013-03-04] (Symantec Corporation) R3 SymDS; C:\Windows\system32\drivers\NISx64\1406000.01B\SYMDS64.SYS [493656 2013-05-21] (Symantec Corporation) R3 SymEFA; C:\Windows\system32\drivers\NISx64\1406000.01B\SYMEFA64.SYS [1139800 2013-05-23] (Symantec Corporation) S4 SymELAM; C:\Windows\system32\drivers\NISx64\1406000.01B\SymELAM.sys [23448 2012-06-20] (Symantec Corporation) R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [177312 2013-09-09] (Symantec Corporation) R3 SymIRON; C:\Windows\system32\drivers\NISx64\1406000.01B\Ironx64.SYS [224416 2013-03-04] (Symantec Corporation) R3 SymNetS; C:\Windows\System32\Drivers\NISx64\1406000.01B\SYMNETS.SYS [433752 2013-04-24] (Symantec Corporation)https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Okay, will uninstall that and see if that helps, but that’s been automatically on this computer since I got it out of box. Never had trouble before. Hoping that is the reason though!
The problem is still persisting. While getting rid of Norton seems to have made the program work LONGER and doing it at 35% instead of somewhere between 0% and 20% it’s still doing it.
Hi kaylachan1990
Perform a fresh scan with Farbar Recovery Scan Tool and attach the FRST.txt file to your next reply.
essexboy will help you further.
Greetz, Red.
Alright, finished the rescan!
I have send essexboy a pm to remind him.
Greetz, Red.
Did you notice what file the scan stopped at ?
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint: Toolbar: HKLM - No Name - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No File Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File CHR HKLM\...\Chrome\Extension: [bejnhdlplbjhffionohbdnpcbobfejcc] - C:\Program Files (x86)\Norton Internet Security\Engine\20.6.0.27\Exts\Chrome.crx CHR HKLM-x32\...\Chrome\Extension: [bejnhdlplbjhffionohbdnpcbobfejcc] - C:\Program Files (x86)\Norton Internet Security\Engine\20.6.0.27\Exts\Chrome.crx 2015-12-02 20:34 - 2015-12-02 20:34 - 00003082 _____ C:\WINDOWS\System32\Tasks\{A33CB788-EBEF-49F3-A32E-89E8C38F9A9F} C:\Program Files (x86)\Norton Internet Security Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
You were lucky, it’s never a good idea to run more then one Anti virus
In addition to the assistance already provided please read:
https://blog.kaspersky.com/multiple-antivirus-programs-bad-idea/2670/
@ essexboy Alright ran the scan and restarted computer as it prompted (attaching it) Hope this helps with fixing this issue.
Edit: The Avast? No, it seems to stop at different % places each time, but it happens so fast I have no way of seeing.
@ schmidthouse Thank you for the link, I never had it running though, or to my knowledge it never was. I had everything but the 360 thing uninstalled, thankfully I was shown how to remove that part and if it get installed on any other devices I now know how!
I have just cleared 11GB of junk could you run a scan now and see how it goes
Okay will do, this may take quite a few hours depending on if it goes full through or it decides to cut off at a high %. I will update how it goes as soon as possible.