avast! SBS Premium update error

Avast Business Avast Server Protection
1

I have an avast! SBS Premium licenc.

When I update manually the software, all is good. But the automatic update doesn’t work.
Test proxy: OK
Server: SBS 2003 ISA 2004
Clients: WinXP prof

warning log:

2006.07.28. 2:06:34 1154045194 SYSTEM 848 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
2006.07.28. 2:06:35 1154045195 SYSTEM 848 An error has occured while attempting to update. Please check the logs.
2006.07.28. 5:02:26 1154055746 SYSTEM 848 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
2006.07.28. 5:02:27 1154055747 SYSTEM 848 An error has occured while attempting to update. Please check the logs.
2006.07.28. 7:58:18 1154066298 SYSTEM 848 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
2006.07.28. 7:58:19 1154066299 SYSTEM 848 An error has occured while attempting to update. Please check the logs.
2006.07.28. 10:54:04 1154076844 SYSTEM 848 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
2006.07.28. 10:54:05 1154076845 SYSTEM 848 An error has occured while attempting to update. Please check the logs.
2006.07.28. 13:49:41 1154087381 SYSTEM 848 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
2006.07.28. 13:49:42 1154087382 SYSTEM 848 An error has occured while attempting to update. Please check the logs.

setup_log:

28.07.2006 01:41:59.000 1154043719 general Started: 28.07.2006, 01:41:59
28.07.2006 01:41:59.000 1154043719 general Running setup_av_srv-27e (638)
28.07.2006 01:41:59.000 1154043719 system Operating system: Windows2003 ver 5.2, build 3790, sp 1.0 [Szervizcsomag 1] SERVER
28.07.2006 01:41:59.000 1154043719 system Computer WinName: SZERVER
28.07.2006 01:41:59.000 1154043719 system Windows Net User: SYSTEM
28.07.2006 01:41:59.000 1154043719 general Cmdline: /downloadpkgs /noreboot /updatenews /verysilent /nolog
28.07.2006 01:41:59.000 1154043719 general DldSrc set to inet
28.07.2006 01:41:59.000 1154043719 general Operation set to INST_OP_UPDATE_GET_PACKAGES
28.07.2006 01:41:59.000 1154043719 general Old version: 27e (638)
28.07.2006 01:41:59.000 1154043719 system Computer DnsName: szerver.master-yachting.local
28.07.2006 01:41:59.000 1154043719 system Computer Ip Addr: 192.168.0.1
28.07.2006 01:41:59.000 1154043719 internet SYNCER: Type: use IE settings
28.07.2006 01:41:59.000 1154043719 internet SYNCER: Auth: another authentication, use WinInet
28.07.2006 01:41:59.000 1154043719 package Part prg_av_srv-27e is installed
28.07.2006 01:41:59.000 1154043719 package Part vps-63002 is installed
28.07.2006 01:41:59.000 1154043719 package Part news-4a is installed
28.07.2006 01:41:59.000 1154043719 package Part setup_av_srv-27e is installed
28.07.2006 01:41:59.000 1154043719 general Old version: 27e (638)
28.07.2006 01:42:00.000 1154043720 file SetExistingFilesBitmap: 305->155->155
28.07.2006 01:42:00.000 1154043720 general GUID: cf8d1b5d-e6c1-4b0d-98bc-7fe0e184f313
28.07.2006 01:42:00.000 1154043720 general Server definition(s) loaded for ‘main’: 61 (maintenance:0)
28.07.2006 01:42:00.000 1154043720 general SelectCurrent: selected server ‘Download19 AVAST server’ from ‘main’
28.07.2006 01:42:00.000 1154043720 package GetPackages - set proxy for inet
28.07.2006 01:42:00.000 1154043720 internet SYNCER: Type: use IE settings
28.07.2006 01:42:00.000 1154043720 internet SYNCER: Auth: another authentication, use WinInet
28.07.2006 01:42:21.000 1154043741 package ERROR:HttpGetWininet, catch returned 0x00002EFD
28.07.2006 01:42:42.000 1154043762 package ERROR:HttpGetWininet, catch returned 0x00002EFD
28.07.2006 01:42:42.000 1154043762 general InvalidateCurrent: invalidated server ‘Download19 AVAST server’ from ‘main’
28.07.2006 01:42:42.000 1154043762 general SelectCurrent: selected server ‘Download50 AVAST server’ from ‘main’
28.07.2006 01:42:42.000 1154043762 package GetPackages - set proxy for inet
28.07.2006 01:42:42.000 1154043762 internet SYNCER: Type: use IE settings
28.07.2006 01:42:42.000 1154043762 internet SYNCER: Auth: another authentication, use WinInet
28.07.2006 01:43:04.000 1154043784 package ERROR:HttpGetWininet, catch returned 0x00002EFD
28.07.2006 01:43:04.000 1154043784 general InvalidateCurrent: invalidated server ‘Download50 AVAST server’ from ‘main’
28.07.2006 01:43:04.000 1154043784 general SelectCurrent: selected server ‘Download26 AVAST server’ from ‘main’
28.07.2006 01:43:04.000 1154043784 package GetPackages - set proxy for inet
28.07.2006 01:43:04.000 1154043784 internet SYNCER: Type: use IE settings
28.07.2006 01:43:04.000 1154043784 internet SYNCER: Auth: another authentication, use WinInet
28.07.2006 01:43:27.000 1154043807 package ERROR:HttpGetWininet, catch returned 0x00002EFD
28.07.2006 01:43:27.000 1154043807 general InvalidateCurrent: invalidated server ‘Download26 AVAST server’ from ‘main’
28.07.2006 01:43:27.000 1154043807 general SelectCurrent: selected server ‘Download10 AVAST server’ from ‘main’
28.07.2006 01:43:27.000 1154043807 package GetPackages - set proxy for inet
28.07.2006 01:43:27.000 1154043807 internet SYNCER: Type: use IE settings
28.07.2006 01:43:27.000 1154043807 internet SYNCER: Auth: another authentication, use WinInet
28.07.2006 01:43:50.000 1154043830 package ERROR:HttpGetWininet, catch returned 0x00002EFD
28.07.2006 01:43:50.000 1154043830 general InvalidateCurrent: invalidated server ‘Download10 AVAST server’ from ‘main’

2

Your ISA Server setup probably doesn’t allow anonymous access to the Internet, right?

If so, please do the following: change the properties of the “Avast IAVS4 Control Service” service so that it logs on under a named user account (and not “LocalSystem” which is the detault). Please make sure that the account has

  • local admin privileges
  • Internet access (on the ISA server).

Thanks
Vlk