I have tried to find a solution on your site. My old brain struggles a bit with this and I admire some of you. I need to do things a step at a time. There are similar posts but I can point to a particular folder on the internal HD and on a plug in HD.
I used avast in my old computor for about 6months with no problem. There have been no problems with my new computor for 2 months. This week avast stops scanning at the same spot each time. No cpu activity and no hd activity. Stop the scan and it sits. Close program takes about 30 sec. No programs have been added since the previous good scan. Scans about 2Gb /min
Installed
Avast 4.8 Definitions 090917-0 09/17
Windows XP sp3 home instal
AMD Sempron 1250 cpu
2gb ddr-800 memory.
Switched on the log and tried manually scanning the files. I am using zonelab but it is not stopping on those files.
When scanning the folders, the program folder completes scan; then recycler; then system volume; and stops before WINDOWS.
A piece of the log
“C:\Program Files\Zone Labs\ZoneAlarm\zl_priv.htm [+] is OK
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe [+] is OK
C:\Program Files\ZoneAlarmSB\bar\1.bin\NPZONESB.DLL [+] is OK
C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL [+] is OK
C:\Program Files\ZoneAlarmSB\bar\1.bin\Z4HIGHIN.EXE [+] is OK
C:\Program Files\ZoneAlarmSB\bar\1.bin\Z4PLUGIN.DLL [+] is OK
C:\Program Files\ZoneAlarmSB\bar\1.bin\Z4POPBLK.DLL [+] is OK
C:\Program Files\ZoneAlarmSB\bar\1.bin\Z4SPYBLK.DLL [+] is OK
C:\Program Files\ZoneAlarmSB\bar\Settings\prevcfg2.htm [+] is OK
C:\RECYCLER\S-1-5-21-1409082233-1547161642-1801674531-1004\Dc19.htm [+] is OK
C:\System Volume Information\MountPointManagerRemoteDatabase [+] is OK”
Stops at this point.
Selecting the folders manually results in no stopping. I couldn’t find the volume folder but finally realised that system folders are hidden.
Now I can select all folders. I can now get a full scan by selecting C; and deselecting system volume info folder.
A piece of the log
“C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe\KLIF.INF [+] is OK
C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe [+] is OK
C:\Program Files\Zone Labs\ZoneAlarm\zlavscan.dll [+] is OK
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe [+] is OK
C:\Program Files\Zone Labs\ZoneAlarm\zl_priv.htm [+] is OK
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe [+] is OK
C:\Program Files\ZoneAlarmSB\bar\1.bin\NPZONESB.DLL [+] is OK
C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL [+] is OK
C:\Program Files\ZoneAlarmSB\bar\1.bin\Z4HIGHIN.EXE [+] is OK
C:\Program Files\ZoneAlarmSB\bar\1.bin\Z4PLUGIN.DLL [+] is OK
C:\Program Files\ZoneAlarmSB\bar\1.bin\Z4POPBLK.DLL [+] is OK
C:\Program Files\ZoneAlarmSB\bar\1.bin\Z4SPYBLK.DLL [+] is OK
C:\Program Files\ZoneAlarmSB\bar\Settings\prevcfg2.htm [+] is OK
C:\RECYCLER\S-1-5-21-1409082233-1547161642-1801674531-1004\Dc19.htm [+] is OK
C:\WINDOWS$NtUninstallKB898461$\spuninst\spuninst.exe [+] is OK
C:\WINDOWS$NtUninstallKB898461$\spuninst\spuninst.inf [+] is OK
C:\WINDOWS$NtUninstallKB898461$\spuninst\updspapi.dll [+] is OK
C:\WINDOWS$hf_mig$\KB898461\spmsg.dll [+] is OK
C:\WINDOWS$hf_mig$\KB898461\spuninst.exe [+] is OK
C:\WINDOWS$hf_mig$\KB898461\spupdsvc.exe [+] is OK
C:\WINDOWS$hf_mig$\KB898461\update\branches.inf [+] is OK
C:\WINDOWS$hf_mig$\KB898461\update\spcustom.dll [+] is OK
C:\WINDOWS$hf_mig$\KB898461\update\update.exe [+] is OK
C:\WINDOWS$hf_mig$\KB898461\update\updatebr.inf [+] is OK
C:\WINDOWS$hf_mig$\KB898461\update\update_SP2QFE.inf [+] is OK
C:\WINDOWS$hf_mig$\KB898461\update\updspapi.dll [+] is OK
C:\WINDOWS$hf_mig$\KB923561\SP3QFE\mswrd8.wpc [+] is OK
C:\WINDOWS$hf_mig$\KB923561\SP3QFE\wordpad.exe [+] is OK
C:\WINDOWS$hf_mig$\KB923561\SP3QFE\xpsp4res.dll [+] is OK”
I do not know if this is a problem with avast or some other program.
I also have an ext HD for backup. Program folder is not on this disc just my doc and a few other files. The scan stopped at the same point on it as well.
It turns out that the last file on HD is system volume and the scan will not go past it. I don’t know how it got there or if I should remove it.
Deselecting this folder allows the scan to complete and program shows finished scan. It appears that something in this folder is the problem.
Cannot see what is in it because access is denied.
I will continue using the manual select folders and miss this one folder out - just a bit of a nuisance …what is wrong is beyond my knowledge.